We urgently hiring a Guest Relations Officer (Arabic speaking) for a leading holiday homes in downtown Dubai.

• A cancelled visa or tourist visa is required
• HOTEL (5*) experience, or more specifically Holiday Homes experience, is required
• Previous experience in Front Office or Guest Services is important.
• Age: Maximum 35 years old and a pleasing personality.
• Preferably with basic working knowledge of Property Management Systems
• At least 2 to 3 years of UAE experience is required.
• Good English communication skills.

Job Description:

• Seamlessly communicate with guests in both Arabic and English across all channels – in person, over the phone, and via email/messaging platforms.
• Engage with guests before their arrival, confirming details, answering queries, and providing essential information in their preferred language. Deliver warm, personalized check-ins and property orientations.
• Develop an in-depth understanding of all holiday homes in our portfolio, including amenities, features, and unique selling points, to confidently assist all guests.
• Provide a comprehensive property orientation, including amenities, house rules, and local recommendations
• Respond swiftly to guest inquiries and service requests via phone, email, and in person.
• Engage with guests before their arrival, confirming details, answering queries, and providing essential information in their preferred language. Deliver warm, personalized check-ins and property orientations.
• Be the primary point of contact for all guest inquiries, requests, and concerns throughout their stay. Proactively and empathetically resolve issues with efficiency, coordinating with internal teams (housekeeping, maintenance) as needed.
• Actively collect guest feedback, encourage reviews, and conduct follow-ups to ensure satisfaction and foster strong, lasting relationships.
• Maintain accurate guest records, process payments, and assist with general administrative duties related to guest services.
• Utilize your bilingual and cultural understanding to anticipate and meet the diverse needs of our international guests, enhancing their overall experience.

Qualifications:

• A diploma or degree in hospitality management or a related field is preferred.
• Proven experience (2+ years) in a guest relations, front office, or customer service role, ideally within the hospitality, hotel, or holiday homes sector.
• A genuine passion for delivering top-tier customer service and creating positive, memorable guest interactions.
• Strong ability to listen, empathize, and efficiently resolve guest concerns with a positive, proactive attitude.
• Excellent multitasking, time management, and organizational abilities in a fast-paced environment.
• Proficiency with Property Management Systems (PMS/RMS) or booking software, and Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and public holidays, as per business needs.
• Strong familiarity with Dubai’s attractions, services, and local culture

Please send your CV with a picture only.
Job Types: Full-time, Permanent
Pay: From AED3,500.00 per mont

Please refer the Job description for details