Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Guest Relations Officer to join our Guest Relations team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

• Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally be involved in all required aspects of the department.
• Supervise, train & audit Guest Relations Executives.
• Identify learning and development needs for all Guest Relations Executives and share those with the Guest Relations Manager.
• Develop new ideas for cost effective guest amenities.
• Updates accurate guest preferences and feedback in Opera.
• Selects MOWOW guests on a daily basis and completes the necessary arrangements for an enhanced stay.
• Works closely with the Front Office, Housekeeping, Room Services, Concierge, Executive Office, and all F&B departments.
• Maintains all quality standards and procedures from guest’s in-house stay to guest’s departure.
• Ensure customer satisfaction from arrival to departure in accordance with the MOHG Legendary Quality Experiences (LQEs) and the MOHG Pillars.
• Assists the Front Office during need periods.
• Maximize rooms revenue by upselling guests upon arrival.
• Provide quality service to the guests by responding to requests promptly, efficiently, and courteously during check-in, check-out and throughout the guest’s experience.
• Supervise the daily operation of the Emirates Palace Boutique.
• Perform any other reasonable duties as required by the Rooms Division Manager or Front Office Manager