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Guest Relations Officer - Mandarin Speaking | AYANA BALI at AYANA Hospitality

, Bali, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mandarin Speaking, Guest Relations, VIP Handling, Customer Service, Opera System, Communication, Problem Solving, Hospitality

Industry

Hospitality

Description

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Guest Relations Officer - Mandarin Speaking to work with our Rooms team at the finest 5-star luxury resort in Bali. Responsibilities Review arrival lists to welcome guests Attend to special guests (e.g. VIPs) and answer their inquiries Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) Provide information about amenities, area and venues and promote services Anticipate guest needs and build rapport with customers Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) Address customer complaints and escalate to Guest Relations Manager when needed Ensure compliance with health and quality standards Indonesian Citizen only Minimum of 1 year experience in the same position in a large luxury resort. Fluent in Mandarin, with certified language test (minimum HSK 3) Experience in operating OPERA system. Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirable

Responsibilities

Responsibilities include reviewing arrival lists to welcome guests, attending to special guests like VIPs, and providing comprehensive information about resort amenities and services. The role also involves addressing customer complaints and ensuring compliance with quality standards.