Guest Relations Officer at Marriott Worldwide

Tokyo, , Japan -

Full Time

Start Date

Immediate

Expiry Date

27 Sep, 26

Salary

0.0

Posted On

29 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Guest Relations, Japanese Proficiency, English Proficiency, Administrative Support, Inventory Management, Reporting, Time Management, Translation, Microsoft Outlook, Microsoft Teams, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Organization, Communication

Industry

Hospitality

Description

JOB SUMMARY Reporting to the Sales Manager, the incumbent will work at the Sales Gallery and receive guests arriving to attend the sales preview. He / She will also be responsible for guest check-in, customer service, guest confirmation, gift distribution, reporting, ensuring that effective costs measures are maintained as well as administrative duties. JOB SPECIFIC TASKS Promote good working relationships between the Sales Gallery and all other departments, ensuring clear lines of communication are maintained. Lead by example by maintaining high standards and professional leadership, inspire, motivate and be an active hands-on participant. Assist the Sales Manager in the overall efficient operation of the Sales Gallery as well as generation of reports. Respond to and manage in a timely manner any guest concerns or complaints in conjunction with any relevant departments i.e. Marketing, Customer Delivery. Ensure all guests are greeted and registered in a timely manner, and that all gallery administrative support associates provide the highest level of guest service in their interaction with tour guests at all times. Ensure that all cash operation accounts are regularly checked and audited and any discrepancies are immediately reported to the Finance department and Sales Manager. Ensure that Sales Gallery facilities, property and assets are maintained to a high standard at all times. Manage vouchers' count and inventories. Managing inventories and ordering and invoices of items in Gallery. Closing of manifest in OTM. In charge of line order. Completing reports required for sales operations. Perform other duties as requested. CANDIDATE PROFILE Preferred Education and Experience Bachelor's degree holder preferred and/or minimum of two (2) years of related experience (e.g. Assistant, Administration). Experience working as a team assistant/coordinator for sales/marketing team in a small to medium companies. Experience working in multinational companies and using English in business occasion. Required Qualifications Proficiency in communicating, reading and writing in Japanese and English. Proficiency in the use of IT skills (e.g. Outlook, Teams, Excel, PowerPoint, and Word). Ability to manage multiple priorities and be a self-starter. Excellent time management, organizing skills and attention to details. Willing To: Work closely with PD, DOS and DOM. Liaise with Sales, Marketing, HR, and other relevant departments. Provide translation services. Occasionally dealing with customer enquiries, vendors, partners, or other relevant contacts. Support M&S management on projects and ad hoc tasks. Be flexible work schedule depends on business needs (e.g. visitor visit). 職務概要 (JOB SUMMARY) セールスマネージャーの直属の下、セールスギャラリーにて勤務し、セールスプレビューに来場するゲストの受付を担当します。加えて、ゲストのチェックイン、カスタマーサービス、来場確認、ギフト配布、レポート作成、コスト管理の徹底、ならびに各種事務業務を担います。職務内容 (JOB SPECIFIC TASKS) • セールスギャラリーと他部門との良好な関係を促進し、明確なコミュニケーションラインを維持する。 • 高い基準とプロフェッショナルなリーダーシップを維持し、模範を示し、チームを鼓舞・動機付けし、積極的に業務に参加する。 • セールスマネージャーを補佐し、セールスギャラリーの効率的な運営およびレポート作成を支援する。 • マーケティング、カスタマーデリバリーなど関連部門と連携し、ゲストからの懸念や苦情に迅速に対応・管理する。すべてのゲストが迅速に迎え入れられ、登録されるようにし、ギャラリーの事務サポート担当者が常に最高水準のサービスを提供することを確保する。 • 現金取引口座を定期的に確認・監査し、不一致があれば直ちに財務部門およびセールスマネージャーに報告する。 • セールスギャラリーの施設、資産を常に高水準で維持する。 • バウチャーのカウントおよび在庫管理を行う。 • ギャラリー内の在庫管理、発注、請求書処理を行う。 • OTMにおけるマニフェストのクローズ業務を行う。 • ラインオーダーを担当する。 • 営業業務に必要なレポートを作成する。 • その他、必要に応じて指示された業務を遂行する。応募者プロフィール (CANDIDATE PROFILE) 望ましい学歴・経験学士号取得者が望ましい、または関連業務（アシスタント、事務職など）で2年以上の経験。中小規模企業における営業／マーケティングチームのアシスタント／コーディネーター経験。多国籍企業での勤務経験およびビジネス場面での英語使用経験。必須資格日本語および英語でのコミュニケーション、読解、文書作成能力。 ITスキル（Outlook、Teams、Excel、PowerPoint、Word）の習熟。複数の業務を管理できる能力、自発的に業務を進める姿勢。優れたタイムマネジメント、整理能力、細部への注意力。求める姿勢 PD、DOS、DOMと密接に連携して業務を行う。営業、マーケティング、人事、その他関連部門と連携する。 • 翻訳業務を提供する。 • 顧客からの問い合わせ、ベンダー、パートナー、その他関係者への対応を行う場合がある。 • M&Sマネジメントのプロジェクトや臨時業務をサポートする。 • ビジネスニーズ（例：来訪者対応）に応じて柔軟な勤務スケジュールに対応する。 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members

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Responsibilities

The Guest Relations Officer manages the reception and check-in process for guests at the Sales Gallery while providing high-level customer service. They are also responsible for administrative duties, inventory management, and coordinating with various departments to resolve guest concerns.