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Guest Relations Officer at Minor International

Aluthgama, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

04 Jan, 26

Salary

0.0

Posted On

06 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Communication Skills, Front Office Systems, Problem Solving, Customer Service, Attention to Detail, Proactivity, Innovation

Industry

Hospitality

Description

Company Description NH Bentota Ceysands Resort offers comforting familiarity based on three main pillars – value for money, the best location, and service with a human touch – making stays always a pleasure, time after time. Job Description As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience. Qualifications • College degree in hotel management or related field • Previous experience in Front Office or Guest Services • Excellent communication skills • Experience with Front Office Systems • Proficient in English, both written and spoken

Responsibilities

As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You will anticipate guest needs and handle inquiries in a helpful and attentive manner.