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Guest Relations Officer at Minor International
Doha, , Qatar -
Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Relations, Front Office Operations, Communication Skills, Front Office Systems, English Proficiency, Guest Satisfaction, Problem Solving, Customer Service

Industry

Hospitality

Description
Company Description Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests Job Description As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience. Qualifications • College degree in hotel management or related field • Previous experience in Front Office or Guest Services • Excellent communication skills • Experience with Front Office Systems • Proficient in English, both written and spoken Company Location: Al Najada Doha Hotel by Tivoli
Responsibilities
Ensure all guests have a positive and memorable experience by anticipating their needs and handling inquiries attentively. Take personal responsibility for resolving guest satisfaction issues and proactively suggesting innovative alternatives to delight guests.