Experience

2 - 4 Years

Job Location

Fujairah - United Arab Emirates

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Role Overview

As a Guest Relations Officer Russian Speaker, you will provide personalised assistance to guests throughout their stay, with particular focus on Russian-speaking guests. You will manage VIP arrivals, anticipate guest preferences, coordinate special requests, and ensure concerns are resolved promptly and professionally.

Key Responsibilities

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• Welcome and engage guests, particularly Russian-speaking guests, with warm and personalised service.
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• Assist with VIP arrivals, departures, room orientations, and special arrangements.
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• Communicate confidently in Russian and English when handling enquiries, requests, and feedback.
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• Review daily arrival lists and coordinate amenities, celebrations, and guest preferences.
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• Maintain a visible and professional presence in the lobby and other guest areas.
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• Resolve guest concerns promptly and follow through until satisfactory closure.
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• Coordinate with Front Office, Housekeeping, F&B, Spa, Recreation, Engineering, and other departments to fulfil guest requests.
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• Provide accurate information about the resort s facilities, dining venues, activities, and services.
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• Record guest preferences, feedback, and follow-up actions accurately in Opera PMS.
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• Maintain guest confidentiality and comply with hotel service, grooming, safety, and data-privacy standards.
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Requirements

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• 1 2 years experience in Guest Relations or Front Office within a four- or five-star hotel or resort.
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• Fluency in Russian and English, both spoken and written, is mandatory.
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• Experience using Opera PMS is preferred.
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• Excellent interpersonal, communication, and service-recovery skills.
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• Professional appearance with a confident, engaging, and guest-focused personality.
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• Strong organisational skills and the ability to coordinate effectively across departments.
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• Ability to remain calm and solutions-focused during busy periods.
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• Flexibility to work rotating shifts, weekends, and public holidays.
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• Priority will be given to candidates available to join immediately.
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Company Industry

• HotelsHospitality

Department / Functional Area

• ChefsF&BHousekeepingFront Desk
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