Guest Relations officer Russian-speaking at Accor

Sharm El Sheikh, South Sinai, Egypt -

Full Time

Start Date

Immediate

Expiry Date

30 Jun, 26

Salary

0.0

Posted On

01 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Communication, Problem Solving, Interpersonal Skills, Front Office Systems, Customer Service, Politeness, Efficiency, Sales, Public Relations, Hospitality, Team Compliance, Knowledge of Hotel Products, Diplomacy, Service Orientation, Fluency in Russian

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience. Qualifications • College diploma in hotel management or related field. • Previous experience in Front Office or Guest Services • Good Communication skills in Russian & English. • Experience with Front Office Systems; Preference is given to Russian nationals legally married to Vietnamese citizens. Additional Information experience is an asset Prior experience working with Opera or a related system Strong interpersonal and problem solving abilities Fluency in English, additional languages are a plus Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

As a Guest Relations Officer, you will serve as a key ambassador for the hotel, creating powerful first impressions for guests. You will monitor guest arrivals, ensure reservations are honored, and provide information about hotel services and facilities.