Guest Relations Officer - Semiramis InterContinental Cairo at IHG Career

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

0.0

Posted On

05 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relations, Problem Solving, Time Management, Opera PMS, Interpersonal Skills, Complaint Handling, Communication Skills, Hospitality Management, Administration, English Proficiency

Industry

Hospitality

Description

About Us At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. Join us as a Guest Relations Officer. You will have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who: - has Sense of hospitality - has prior work experience in hotel operational departments - has proven track record successful administration - has the ability to handle guest complaints with a smile - has great interpersonal skills. Your day to day Plan and co-ordinate the provision of friendly, efficient services to guests Schedule activities for guests Plan and co-ordinate all promotional activities targeting clients Trace relevant statistics about clients Co-ordinate and supervise all activities for guests Assist with check-ins/check-outs of clients Greet Guests upon arrival Cover guest relations desk Assist guests with airline bookings and reconfirmation’s Assist all departments in being receptive to the needs of guests Attend recreation activities when necessary Plan and conduct group and function rundown meetings Assist in any other duties when required by the Guest Relations Manager Assist with translations (information; guest directory; menus etc) as required Provide feedback from Guests to Front Office Manager for action People: * Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments * Communicate well to ensure effective shift hand-overs * Actively participate in organized meetings * Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication Guest experience: * Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs. * Anticipate guest needs, handle guest enquires, and solve problems * Create a positive hotel image in every interaction with internal and external customers * Adhere to hotel brand standards * Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests * Assist guests and escort them to locations within the hotel at their request * Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs * Maintain current Hotel information to be able to provide information to guests Responsible business: * Strive for constant improvement and take responsibility for your own performance * Adhere to InterContinental Hotel Group Corporate Code of Conduct * Adhere to Hotel Handbook and general policies and procedures * Adhere to Front Office Policies and Procedures * Report problems to Management with suggestions for resolution What we need from you Minimum 1 years' experience in a hotel front office department preferably Fresh graduates are welcomed. Excellent customer relations, problem solving and time management skills Working knowledge of hotel property management systems such as Opera. University graduate Excellent communication skills Excellent command of English language What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

Responsibilities

Coordinate friendly and efficient services for guests, including check-ins, check-outs, and activity scheduling. Maintain positive guest relationships and provide feedback to management to ensure brand standards are met.