Guest Relations Officer - Six Senses Zighy Bay at IHG Career

Dibba Province, Musandam Governorate, Oman -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

0.0

Posted On

12 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Telephone Operation, Reservation Management, MS Office, POS Systems, PMS Platforms, CRM Platforms, English Communication, Luxury Hotel Operations, LQA Standards

Industry

Hospitality

Description

As Guest Relations Officer, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives. Duties and Responsibilities As Guest Relations Officer, I will assume full responsibility for the efficient operation in the following: • Responsible for the daily operation of the telephone operators during the shift and administrative work. • Answer all inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions. • Handle all long distance and local calls and relay message if required. • Accept and deliver wake-up calls, messages and facsimiles in a timely manner. • Assist in booking and taking requests for reservations for Restaurant, Spa and Kids’ Club. • Ensure proper handover of all outstanding matters for follow-up at the end of the shift. • Utilize and ensure proper working condition of the telephone switchboard, guest room telephones and facsimile machines. • Ensure all equipment of the department is kept clean and in good working condition. • Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded. • Strictly adhere to LQA standards and guest comments. Qualifications To execute the position of Guest Relations Officer, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following: • High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred. • Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. • I have an excellent command of written and spoken English, and I am able to live in a remote location for extended periods of time and travel on single status. The above is intended to provide an overview of the role and responsibilities for a Guest Relations Officer at Six Senses Zighy Bay It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position. Six Senses Zighy Bay is an equal opportunity employer. This policy applies to all terms and conditions of employment. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness. Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them. You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences. It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us. Let the journey begin.

Responsibilities

Manage daily telephone operations, handle guest inquiries, and coordinate reservations for the restaurant, spa, and kids' club. Ensure adherence to Six Senses brand standards and LQA guidelines to provide emotional hospitality.