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Guest Relations Specialist - Fresh Grad at Locandahome
Riyadh, Riyadh Region, Saudi Arabia -
Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

0.0

Posted On

07 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Guest Relations, Check-in/Check-out Procedures, Cash Handling, Foreign Exchange, Switchboard Management, Problem Solving, Upselling, Compliance, Arabic Fluency, English Fluency, Professional Grooming, Customer Service

Industry

Hospitality

Description
Key Responsibilities Guest Relations: Greet guests upon arrival, perform check-in/check-out procedures, and handle room assignments and key issuance. Financial Accuracy: Process payments, handle foreign exchange, and maintain an accurate cash drawer (float). Communication: Manage the switchboard, handle internal and external calls, and relay messages to guests or other departments (Housekeeping, Maintenance). Problem Solving: Address guest complaints professionally and escalate them to management when necessary. Upselling: Promote hotel services, food & beverage outlets, and room upgrades to maximize revenue. Compliance: Maintain guest privacy and adhere to safety and security protocols (e.g., verifying IDs, emergency procedures). Ideal Candidate Profile: Education & Experience: A University graduate with a background in Luxury Hospitality, Guest Relations, or Premium Services. Communication: Exceptional verbal and written communication skills. Fluency in Arabic and English is essential. Professional Image: Must maintain a high standard of professional grooming and a polished demeanor suitable for a corporate/high-end environment. Soft Skills: A proactive "service-first" mindset with the ability to handle high-profile clients with discretion and elegance. Nationalities: Lebanon, Tunisia, and Morocco
Responsibilities
Manage guest arrivals, departures, and room assignments while ensuring financial accuracy in payments and foreign exchange. Handle internal and external communications and promote hotel services to maximize revenue.