Guest Relations Specialist (m/f/d) at HomeToGo

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Customer Service, English Proficiency, Communication Skills, Interpersonal Skills, Problem Solving, AI Tool Utilization, Process Improvement, Empathy, Writing Skills, Travel Industry Knowledge

Industry

Software Development

Description

Explore a new world of possibilities HomeToGo is Europe’s leading vacation rental group with the vision of unlocking better stays. Our team is united by a passion for travel, driven by innovation and impact, and guided by open-minded leaders at every level. Our commitment to recognizing and empowering exceptional talent is the foundation of our growth. We are actively hiring candidates from all around the world, including sponsoring visas for Germany. An amazing journey of opportunity with an international team lies ahead - join us! Your future contribution As HomeToGo’s Guest Relations Specialist, you will be the human connection to our product and deliver effective solutions that satisfy travelers around the world. Your customer-centric mindset will help you deliver first-class customer service to our travelers and work on projects that aim at improving guest experience. This is an exciting opportunity to work with an international team that drives the voices of our guests forward. How you’ll add value The focus of the role is to provide an outstanding experience for our guests across multiple platforms including Email, WhatsApp, and Chat During the first month, you will: Get to know our company, our team and our product thoroughly Learn about the foundation and tools needed to shine and excel in your role Within the first 60 days you will support the Guest Relations team by suggesting new ideas and leveraging AI tools to drive smarter, more efficient ways of working. After 6 months in your role, you will take on more responsibility by identifying and leading process improvements, using AI to optimize workflows and enhance the customer experience. At all times, you will aim to effectively resolve issues in a timely manner You’ll be successful in this role if you Have a true passion to provide amazing guest experiences Have strong writing and speaking skills in English. Languages such as German, Spanish, Italian or French are a strong plus Are an empathetic person with strong communication and interpersonal skills Are proactive, eager to learn and to execute innovative ideas Enjoy working with people and embody the spirit of #enableeachothertosucceed Have experience in the travel industry (a plus) What we offer AI-first culture: Leverage a world-class AI ecosystem with Google Enterprise+, Slack AI, and SOTA model access via Copilot, Claude or LiteLLM. By using our custom agents for automation and knowledge management, you’ll become a first-class adopter of the AI workflows defining industry best practices. Flexible hybrid work: Work remotely up to 50% of the year, including up to 63 days of "work from anywhere" within the EU and UK.* Competitive compensation: Market-aligned salary plus stock options for eligible roles. Generous time off: 27 vacation days to start, increasing with tenure to up to 32 days. Dog-friendly offices: Bring your four-legged friend along – our offices welcome well-behaved dogs. Relocation & visa support: Full visa sponsorship and relocation support for international hires joining our Berlin office.* Growth & development: German classes, masterclasses, and cross-team mentoring. Commuter & mobility perks: Monthly subsidy for the Deutschland-Ticket and tax-advantaged bike leasing via salary conversion. Wellbeing & fitness: Mental health support resources and subsidized sports memberships. Travel & lifestyle perks: Exclusive discounts via HomeToGo_Friends, Travel Industry Card deals, and 20% off Union Berlin fan gear. Climate responsibility: We practice responsible stewardship daily and embed ESG at the heart of our operations, while collaborating with Plan A to stay accountable for our carbon footprint and environmental impact. *Certain conditions apply. Protect Yourself From Recruitment Scams At HomeToGo, we care deeply about the integrity of our hiring process and the safety of our candidates. Please note: All legitimate job opportunities are listed on our official Careers Page. Any communication from us will come from an @hometogo.com email address. If you come across a suspicious job posting, receive an unsolicited offer, or are unsure about the legitimacy of a communication claiming to be from HomeToGo, please reach out to us for verification via recruiting@hometogo.com. About us HomeToGo is the SaaS-enabled marketplace with the world's largest selection of vacation rentals, listing millions of offers from thousands of trusted partners, including Booking.com, Vrbo and TripAdvisor. From vacation homes, cabins, beach houses, apartments, condos, house boats, castles, farm stays and everything in between, HomeToGo combines price, destination, dates and amenities to find the perfect accommodation for any trip worldwide. Founded in 2014, HomeToGo operates localized apps & websites in more than 30 countries across Europe, North America, South America, Australia and Asia-Pacific. HomeToGo also operates brands such as Agriturismo.it, AMIVAC, atraveo, Casamundo, CaseVacanza.it, e-domizil, EscapadaRural, Kurzurlaub, Kurz Mal Weg, Tripping.com and Wimdu. HomeToGo is an Equal Opportunity Employer, committed to hiring and nurturing exceptional talent, representing various backgrounds, perspectives and skills. We are authentically candid and open-minded, fostering a safe environment for diverse opinions. Our hiring decisions are based on qualifications, merit and business needs. We do not discriminate against race, ethnic origin, gender, sexual orientation, religion, political, ideological or religious views, disability or age. We are committed to creating and maintaining a workforce of equality and diversity at HomeToGo and to provide opportunities to everyone. We therefore welcome your application even if you aren't completely confident that your experiences fit the job description criteria. We would really love to get to know you!

Responsibilities

Provide high-quality customer support to travelers via Email, WhatsApp, and Chat to resolve issues effectively. Identify and lead process improvements using AI tools to optimize workflows and enhance the guest experience.