Guest Relations Supervisor at Accor

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Supervision, Communication, Customer Service, Complaint Handling, Teamwork, Attention To Detail, Judgment, Roster Preparation, Liaison, Coordination, Feedback, Problem Solving, Grooming Standards, Sales Promotion

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Live and project the goal, philosophy, vision, mission and core values of the company. Adheres to company grooming standards at all time. Is a continual source of information, help and assistance to all guests. Prepares the weekly duty rosters. Supervise Guest Relations Hostess and Supervisor. Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with Guest Relations Supervisor. Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently. Conduct house tours / site inspection and special room drops for VIP’s. Escorts all arriving guests to their respective suites. Escorts external guests to their destination. Escorts departing guests to their means of transport. Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained. Greet all residence guests personally. Promote Inter-Hotel sales and in-house facilities. Handle guest complaints and feedback according to Hyde Hotel Dubai standards ensuring necessary actions, follow up and recording are done. Completes the departure list for the following day – contact VIP guests for any necessary arrangements. Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest. Liaise closely with Concierge for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations. Prepare compendiums prior to guest arrival and check-info system if necessary. Maintain close contact with Reception for new arrivals and departures. Update and maintain efficient guest history system. Prepare requisition and distribution of amenities on a timely basis. Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times. Attend daily and monthly briefings or meetings to facilitate communications and smooth operations. Abides by all policies and procedures. Has full knowledge of Hyde Hotel Dubai standards. Performs related duties and special projects assigned by Senior Management. Qualifications Strong written and verbal communication skills in English Able to develop rapport with colleagues and management staff Ability to work cohesively with co-workers as part of a multi-cultural team Ability to focus attention on guest needs, remaining calm and courteous at all times Ability to promote positive relations with guests and patrons Able to exercise good judgment with difficult guests Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The supervisor is responsible for projecting the company's vision, adhering to grooming standards, and acting as a primary source of information and assistance for all guests. Key duties include preparing duty rosters, supervising Guest Relations staff, handling guest complaints according to standards, and ensuring VIP room readiness and personalized service.