Guest Relations Supervisor at Accor

, Kiên Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Front Office Operations, Team Leadership, Guest Experience Management, Problem Solving, Interpersonal Skills, Communication, Decision Making, Opera PMS, Organizational Skills, Cultural Sensitivity, VIP Guest Handling, Complaint Resolution, Training, Customer Focus

Industry

Hospitality

Description

Company Description Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. Job Description We are seeking an enthusiastic and customer-focused Guest Relations Supervisor to join our team in the beautiful island of Phu Quoc, Vietnam. As a key member of our front office team, you will be responsible for ensuring exceptional guest experiences and leading our guest relations efforts. Oversee the daily operations of the Guest Relations team, ensuring a personalised and seamless guest experience from arrival to departure Warmly greet and assist VIP and returning guests, managing their check-in/check-out process and ensuring their preferences are met Handle guest feedback, concerns, and complaints promptly and professionally, striving for optimal resolution and guest satisfaction Collaborate with various departments, including Front Office, Housekeeping, and Food & Beverage, to anticipate and fulfil guest needs Maintain detailed guest profiles and records of preferences to enhance future visits Train, guide, and motivate Guest Relations Officers, ensuring adherence to high service standards Coordinate special guest events, amenities, and welcome arrangements Monitor online reviews and guest satisfaction scores, implementing action plans for continuous improvement Promote the local culture and attractions of Phu Quoc, enhancing guests' overall experience on the island Qualifications Minimum of 3 years' experience in a guest relations or front office supervisory role, preferably in a large scale, high volume, luxury hotel or resort Excellent communication and interpersonal skills, with a friendly and professional demeanour Strong leadership abilities and experience in team management Proven problem-solving skills and the ability to make decisions in a fast-paced environment Fluency in English; additional languages, particularly Vietnamese, would be advantageous Proficiency in hotel management software systems, such as Opera PMS Detailed-oriented with exceptional organisational skills Empathetic approach to guest service with a genuine passion for hospitality Cultural sensitivity and awareness, with knowledge of Vietnamese culture and customs preferred Ability to work flexible hours, including evenings, weekends, and holidays Well-groomed appearance and confident presence Additional Information What awaits you... The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Guest Relations Supervisor will oversee the daily operations of the Guest Relations team, focusing on delivering personalized and seamless guest experiences from arrival to departure. This role involves managing VIP guests, handling feedback professionally, and collaborating across departments to anticipate and fulfill guest needs.