Guest Relations Supervisor (F&B) - InterContinental Singapore Robertson Quay
Hotel Brand: InterContinental
Location: Singapore, Singapore
Hotel: Singapore Robertson Quay (SINIC), 1 Nanson Road, 238909
Job number: 127813

ABOUT US

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

GUEST EXPERIENCE

• Lead the Host team to provide a welcoming and exceptional dining experience for all guests.
• Greet and seat guests, ensuring their dining preferences are noted and accommodated.
• Address and resolve guest inquiries, complaints, and feedback promptly and professionally.
• Maintain a high standard of cleanliness and presentation at hostess stations and across the restaurant.
• Keep detailed knowledge of the menu, including daily specials, and ensure all menus are clean and in good condition.
• Take telephone bookings, accurately document reservations, and manage the reservation system effectively.
• Monitor guest satisfaction levels and implement improvements as needed.
• Oversee the readiness of the restaurant before opening, ensuring all equipment and tables are set up according to standards.
• Escort guests to their preferred or reserved tables and provide attentive service.
• Maintain cleanliness and organization of hostess stations, menus, and dining areas.
• Ensure efficient table clearing and safe handling of food and beverage trays.
• Complete dockets accurately and maintain current information on hotel activities.

WHAT WE NEED FROM YOU

High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field, with 1 year of related experience or an equivalent combination of education and experience. Obtained alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

• Diploma or Degree in Hotel Management or Hospitality from a reputed institution is advantageous.
• Proven experience in a high-volume restaurant environment.
• Positive attitude with a passion for service and a welcoming smile.
• Willingness to learn and implement new and innovative ideas in food and service.
• Ability to think creatively in challenging situations.
• Genuine enthusiasm for the Food & Beverage industry.
• Strong work ethic and a consistently positive attitude.

To provide an appropriate welcome for guests and potential guests, maximizing their dining experience using technical and individual social skills. You will also help to create a desired work culture around our Winning Ways of the IHG Hotels & Resorts and embrace the IHG Commitment.