Guest Relations Supervisor at Minor International

Windhoek, Khomas, Namibia -

Full Time

Start Date

Immediate

Expiry Date

13 Aug, 26

Salary

0.0

Posted On

15 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Operations, Concierge Services, Guest Relations, Team Supervision, Problem Solving, Upselling, Conflict Resolution, Time Management, Interpersonal Communication, PMS Software, Guest Journey Mapping, Staff Coaching

Industry

Hospitality

Description

Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Job Description About the Role The Guest Relations Supervisor acts as a key ambassador of the hotel, combining front desk and concierge responsibilities to deliver a smooth and personalised guest journey. This role is responsible for supervising daily operations, supporting the team where needed, and ensuring efficient check-ins, check-outs, and guest services, while maintaining exceptional service standards at all times. Key Responsibilities Supervise daily front office and concierge operations Oversee guest check-in and check-out processes, ensuring efficiency and accuracy Assist the team operationally where needed to ensure smooth service delivery Anticipate guest needs and provide personalised concierge services and recommendations Handle guest enquiries, requests, and complaints professionally and promptly Drive guest satisfaction and online review performance Identify upselling opportunities and contribute to revenue generation Ensure all service standards are consistently delivered in line with Avani brand expectations Monitor guest satisfaction and ensure all follow-ups are completed in a timely manner Maintain full knowledge of hotel services, facilities, rates, and local attractions Conduct daily shift briefings and ensure clear communication within the team Support, coach, and guide team members to deliver high performance Coordinate with all departments to ensure a seamless guest experience Proactively identify opportunities to enhance the overall guest journey Qualifications What We’re Looking For Minimum of 2–3 years’ experience in Front Office, Concierge, or Guest Relations within a hospitality environment Previous supervisory experience will be an advantage Strong knowledge of front desk operations, including check-in and check-out procedures Excellent communication and interpersonal skills Strong guest service orientation with a passion for hospitality Ability to multitask and perform effectively in a fast-paced environment Strong problem-solving skills and ability to remain calm under pressure Good organisational and time management skills Familiarity with hotel systems (PMS) and guest service technology Knowledge of the local market, attractions, and guest preferences is advantageous Additional Information Avani Windhoek Hotel & Casino values local talent and is committed to supporting the growth and development of the communities in which we operate. While all qualified candidates are encouraged to apply, preference may be given to suitably qualified local applicants in line with our commitment to community empowerment and workforce diversity. People with disabilities are encouraged to apply. Company Location: Avani Windhoek Hotel & Casino

Responsibilities

Supervise daily front office and concierge operations to ensure efficient guest check-ins, check-outs, and personalized service. Drive guest satisfaction and revenue generation through professional enquiry handling and upselling opportunities.