Guest Relations Supervisor at Radisson Hotel Group

Schiphol-Rijk, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

2750.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Guest Relations, VIP Handling, Service Quality Management, Feedback Response, Complaint Resolution, Communication, Problem-Solving, Interpersonal Skills, Teamwork, PMS System Proficiency, Office Programs Proficiency

Industry

Hospitality

Description

Company Description Join Us as a Guest Relations Supervisor at the Radisson Blu Hotel Amsterdam Airport! Do you thrive in a fast-paced, international hotel environment? Do you love creating memorable experiences for guests and making guests and VIPs feel truly special? Are you passionate about leading a team that delivers outstanding service every day? If your answer is “Yes I Can!”, then we are looking for you! In this role, you will lead a dedicated team to welcome, assist, and delight guests 24/7- whether at the reception, over the phone, or in the lobby. You will anticipate guest needs, handle VIPs, and ensure every stay is seamless and memorable. With comprehensive training and knowledge of the hotel and Amsterdam, you’ll have the tools to make a real impact while growing your career in a dynamic, collaborative team. About the hotel Radisson Blu Hotel Amsterdam Airport is a modern four-star airport hotel, conveniently located near Schiphol Airport and Amsterdam. With 281 comfortable rooms, 19 versatile meeting rooms, and one large ballroom, we host a wide range of conferences, meetings, and international events. This makes our hotel a vibrant and fast-paced environment where hospitality professionals can truly make an impact. Our guests include both international business and leisure travelers, creating a dynamic and multicultural workplace where no two days are the same. Hospitality, quality, and teamwork are at the heart of everything we do. Thanks to our airport location, you will work in a truly international environment while enjoying practical benefits such as a free shuttle bus for team members and free staff parking, making your commute easy and convenient. If you enjoy working in an international environment and thrive in a hotel where close collaboration and strong team spirit are key to success, you will feel right at home with us. Why Join Radisson Blu Hotel Amsterdam Airport/Radisson Hotel Group? Salary of €2750 gross per month; Participation in the Front Office Upsell program as well as Loyalty Incentive Program; Staff discounts on stays and F&B at Radisson Hotel Group worldwide, not only for yourself but also for family and friends, plus 50% off F&B in Radisson Blu and Park Inn by Radisson hotels in the Netherlands; Delicious meals during your shift; Travel allowance of €0,23 net per km, with a maximum of €260,67 net per month; An international workplace with colleagues and guests from all over the world; Free parking spots or free hotel's shuttle bus from and to Schiphol; Great staff activities and parties; We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy; Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all. Job Description Key Responsibilities: Lead and oversee guest check-ins and check-outs, ensuring smooth and efficient service. Welcome and attend to VIPs, anticipating their needs and personalizing their experience. Act as a key player in maintaining and elevating hotel service quality, identifying opportunities to exceed guest expectations. Chair the monthly Quality Meeting, the hotel’s main forum for aligning all departments on service standards. Take the lead in responding to guest feedback and online reviews, ensuring timely and professional management responses. Handle guest complaints effectively, demonstrating flexibility, empathy, and problem-solving skills. Serve as the hotel’s voice over the phone, directing inquiries to the right person efficiently. Build strong working relationships with all colleagues and departments, ensuring follow-through on all actions and initiatives. Qualifications What you bring: Preferably experience in front office in a large 4- or 5-star hotel; Excellent command of the English language, both written and spoken. Dutch or a second language is a plus; You are proficient in Office programs, are comfortable with a PMS system, and can quickly learn new systems; Problem-solving skills, the ability to easily make new contacts, a social character, and the ability to work well in a team. Additional Information Why Join Radisson Hotel Group? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential. Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond. Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you. Apply now and let’s make every moment matter. We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know. Hotel Name: Radisson Blu Hotel Schiphol Airport Compensation: EUR 2750 - EUR 2750 - monthly

Responsibilities

This role involves leading and overseeing guest check-ins and check-outs while ensuring smooth service and personally attending to VIPs by anticipating their needs. Key duties also include chairing quality meetings, managing guest feedback, handling complaints, and building strong interdepartmental relationships to elevate service standards.