UnderTheDoormat Group is an award-winning prop-tech company, and our home accommodation business is one of the leading companies in our sector. We help property owners, portfolio owners and property companies generate higher income through the short-term rental industry as well as providing hotel-quality stays for our guests in the comfort of a home.
This is an opportunity to join an exciting, technology-led business with a high-energy team that works closely on delivering an excellent customer experience. You will have the chance to learn new skills and make an impact on the company.
We are looking for bright and ambitious people to help continue to grow the business.

ABOUT THE TEAM:

We are a small and highly focused team; we all work together on a daily basis and support each other when our team members are away. In this role you will need to be happy to work out of hours occasionally – morning and evening events, sometimes flexible hours. This role is open to applicants looking for a part-time role.
Rates:
− Peak hours: 8 am-9 pm
− Off-peak hours: 9 pm-8 am + Bank Holidays
− Check-in standard time allowance – 1 hour in home (30-minute arrival minimum before check-in time, allowing for home preparation tasks and guest delays)
− Check-out standard time allowance – 2 hours in home (arrival at check-out time, 2 hour overall to perform check-out tasks)
− Check-in/out peak £13.50 an hour
− Check-in/out off-peak £17 an hour
All the above rates are inclusive of transport.
GRT may order a taxi for any check-ins after 9 pm to return home and recharge this cost to UTD up to a maximum of £20.
You must be listed as a sole trader with HMRC or have legal rights to work in the UK.
If you are interested in finding out more, please get in touch with us.
Job Type: Part-time
Pay: £13.50 per hour

Benefits:

• Flexitime

Schedule:

• Day shift
• Night shift
• Weekend availability

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 100% (required)

Work Location: On the road
Reference ID: UTDM-MAN-05202

ABOUT THE ROLE:

The Guest Relations Team (GRT) plays a leading role in our UnderTheDoormat - Veeve Manchester Team. Our team operates short-term rentals on behalf of property owners and delivers 5-star guest stays in over 1000 homes across the United Kingdom and France. GRTs are the face of the company and have the important role of making all our guests feel welcome. First impressions are lasting impressions, so we value our GRTs extremely highly. If you are well-organised and are looking for a part-time role that is truly flexible, then this role could be ideal for you. Our GRTs take pride in their role and excel in making guests from all over the world feel welcome in Manchester!

RESPONSIBILITIES:

You must be comfortable travelling across Manchester, visiting sites, and facing guests:
− Guest check-in and guest check-out
− Cleaning supervision
− Maintenance supervision
− Guest Guide Editing
− Key collection
− Co-ordination of Welcome Packs and other items from the UnderTheDoormat office
− Arranging own transport to and from jobs