ADDITIONAL INFORMATION

Job Number25129132
Job CategoryManagement Development Programs/Interns
LocationAmsterdam Marriott Hotel, Stadhouderskade 12, Amsterdam, Noord-Holland, Netherlands, 1054 ES
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
With its many museums, peaceful canals and 17th-century architecture, Amsterdam charms every visitor. In the midst of this splendid city, you’ll find us: the Amsterdam Marriott Hotel.
Our luxury hotel, located across from Leidseplein’s fine dining, shopping and entertainment, is a 5-minute walk to many attractions including the Rijksmuseum and Van Gogh Museum. In the morning visit the Vondelpark for a relaxing walk or run or go to our on-site 24-hour health club for a great workout.
Our 396 spacious guest rooms have everything you need for business or leisure travel and upscale and casual dining awaits you in our two restaurants where you can grab a burger and beer or Amsterdam’s finest steak in town. Our 12 banqueting rooms are equipped with the newest technology; we welcome you to our ‘Meetings Imagined’.
We are looking for an enthusiastic, passionate and creative Guest Relations Trainee! Do you enjoy working with people, are you passionate about the hospitality industry and do you always take the extra mile for our guests? Then we are looking for you!
During your internship you will learn how to deal with guest request according to the Brand Standards of Marriott International. Handling of guest complaints and requests and to follow-up on this will be a daily task. You will learn how to register the Marriott Rewards Member to create loyalty with our guest and how to recognize and prepare the stay for these loyal guests.

WHO ARE YOU?

• Student of the hotel school or other relevant education;
• Looking for an internship for a minimum of five months;
• Enthusiastic, independent and a team player;
• Passionate about the hospitality industry and the ability to make things brilliant;
• Punctual and strong organization skills;
• Flexible in working different shift, like: AM, PM and during the nights;
• Good communicative and social skills, fluent in English and preferable Dutch.

For our Guest Relations Trainee position we are looking for a person who enjoys working with people and who has excellent “hospitality skills”. Your main tasks will be handling the check in- and out of our guests, handling guest complaints and compliments, cash handling & handling other requests from our guests. Also you will handle VIP arrivals, special requests and treatments for guests.