Guest Relationship Officer in 5 star international chain hotels in China at AsiaOppo

Beijing, Beijing, China -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

25 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

English Speaking, Guest Relations, Complaint Resolution, Front Desk Operations, VIP Handling, Hospitality Management, Customer Service, Interpersonal Communication

Industry

Staffing and Recruiting

Description

Company Description Introduction: Striking, modern glass and chrome exterior distinguishes the hotel from the growing collection of luxury hotels in this internationally influential business district. Yet, as guests step inside, the architectural fashion gives way to Feng Shui, bringing balance to a lobby that is sophisticated, warm and comfortable. Featuring more than 521 elegantly appointed guest rooms with stunning skyline views of the city, a world-class rejuvenating spa , four acclaimed restaurants and state-of-the-art event venues , this distinctive five star hotel orchestrates exceptional experiences in the city with artistry, surprise and personalized attention for business and leisure travelers alike. Job Description Master the various facilities of hotel and business hours of all divisions. Timely and accurately guide the guests into the hotel. And help to solve guests’ complaints. Gather guests’ suggestions and report to superiors. Front desk Check in/out assistance. Timely processing of items left by guests in the hotel, take the initiative to contact to help guests find them back. Assist superiors for the VIP shuttle work and help during the VIP transaction. Responsible for the operation in the lobby: staff grooming, work discipline, quality of service, as well as public area’s cleanness, orderly, and equipments in good condition. Pay attention to VIP and special requirements of booking, timely update of relevant information, to ensure that VIP and special guests book and stay in good working order, in the lobby to receive or welcome guests Qualifications 1. Good English speaking. 2. Interested in the hospitality industry, with hotel work experience is preferred. 3. With a sense of service and adaptability 4. Obtained a bachelor degree from 2 years or above, (for work visa purpose) Additional Information Salary negociated, with free food, free accommodation, free flights. Eligible Chinese holidays, social insurance. Canteen and some western outlets meals provided.

Responsibilities

Manage guest arrivals, departures, and lobby operations while ensuring high service quality and cleanliness. Handle VIP requirements and resolve guest complaints to ensure a personalized luxury experience.