SUMMARY

Reporting to the Housekeeping Supervisor, the Guest Room Attendant is responsible for cleaning standard and suite rooms to the highest standards of cleanliness. Thorough cleaning of the hotel facility, guest room, and patios which includes, making beds, changing linens, dusting, scrubbing floors/toilets/tubs/sinks, vacuuming, removing fingerprints and smudges from mirrors and glass, shining surfaces, replenishing and delivering work and guest supplies, etc. Guest room attendant performs other duties related to housekeeping.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Comply with all department and property operating policies and procedures.
• Maintain cleanliness of assigned areas.
• Complete 11 credits per 8 hour shift.
• Utilize equipment such as pan and broom, vacuum, step ladder, Unger kits, and scrubbers etc.
• Ensure all equipment is used and maintained in accordance with proper procedures.
• Adhere to all safety guidelines including the use of protective equipment.
• Use chemicals in a proper, safe and responsible manner.
• Exhibit a cooperative demeanor when interacting with peers, supervisors and guests.
• Perform duties in a timely and efficient manner.
• Anticipate all guest needs and responds to same.
• Maintain proper pars and stock levels.
• Maintain clean and organized work area, cart and supplies.
• Communicate problems, challenges or unusual matters of significance to supervisor.
• Inform supervision of needed support, supplies or repairs.
• Reports maintenance work orders needs to immediate supervisor.
• Support and comply with courtesy and customer service guidelines, policies and procedures.
• Acknowledge and communicate effectively with staff and guests.
• Communicate effectively and clearly with supervisor and housekeeping clerk over the radio and the phone.
• Understand and execute direction given by supervisor.
• Accurately complete assigned daily paperwork
• Know, follow and be ready to execute all emergency and safety procedures and responsibilities
• Ensures all storage areas and carts are clean and organized.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE

Up to one month related experience or training; less than high school education; or equivalent combination of experience and education. Ability to remain calm and poised under pressure. Strong work ethic with a hands-on approach. Ensures safety and security policies and procedures are followed.
Good time management, organizational and interpersonal skills. Excellent attention to detail a must. Highly motivated, energetic and quality oriented. Works closely with other employees. Maintain a professional appearance reflective of the hotel image and conduct behavior in a mature and professional manner.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence and fill forms. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Comply with all department and property operating policies and procedures.
• Maintain cleanliness of assigned areas.
• Complete 11 credits per 8 hour shift.
• Utilize equipment such as pan and broom, vacuum, step ladder, Unger kits, and scrubbers etc.
• Ensure all equipment is used and maintained in accordance with proper procedures.
• Adhere to all safety guidelines including the use of protective equipment.
• Use chemicals in a proper, safe and responsible manner.
• Exhibit a cooperative demeanor when interacting with peers, supervisors and guests.
• Perform duties in a timely and efficient manner.
• Anticipate all guest needs and responds to same.
• Maintain proper pars and stock levels.
• Maintain clean and organized work area, cart and supplies.
• Communicate problems, challenges or unusual matters of significance to supervisor.
• Inform supervision of needed support, supplies or repairs.
• Reports maintenance work orders needs to immediate supervisor.
• Support and comply with courtesy and customer service guidelines, policies and procedures.
• Acknowledge and communicate effectively with staff and guests.
• Communicate effectively and clearly with supervisor and housekeeping clerk over the radio and the phone.
• Understand and execute direction given by supervisor.
• Accurately complete assigned daily paperwork
• Know, follow and be ready to execute all emergency and safety procedures and responsibilities
• Ensures all storage areas and carts are clean and organized