Guest Service Agent (7am-3pm, 3pm 11pm) - Part-Time $17-$18/hour at Concord Hospitality Enterprises

Chandler, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Sep, 26

Salary

18.0

Posted On

17 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Front Desk Operations, Night Audit, Laundry Management, Credit Card Processing, Reservation Management, Check-in/Check-out Procedures, Financial Balancing, Hotel Safety Monitoring, Customer Service

Industry

Hospitality

Description

Concord Hospitality is seeking a dependable and service-oriented Night Auditor to provide excellent guest service during the late shift. You’ll handle front desk operations, monitor hotel activity, and ensure smooth night-time business processes while maintaining a safe environment for guests and staff. This role requires independence, attention to detail, and a proactive approach. KEY RESPONSIBILITIES * Complete all laundry responsibilities, including washing, drying, folding, and organizing linens and towels. Maintain a clean and organized laundry area. * Process credit card transactions. * Handle phone system, reservations, and guest inquiries. * Perform check-in and check-out procedures. * Verify, balance, and review hotel room availability and transactions. * Prepare folios for departing guests. * Maintain lobby appearance and assist with breakfast if needed. * Monitor hotel safety and emergency procedures during the night shift. QUALIFICATIONS * Previous hotel front desk or hospitality experience preferred. * Strong attention to detail and organizational skills. * Dependable, responsible, and able to work independently. * Professional and customer-service oriented. BENEFITS (FULL-TIME ASSOCIATES ONLY) * Competitive wages * Medical, dental, and vision plans * Life insurance and short/long-term disability options * 401(k) program with company match * Tuition assistance * Discounted room rates at Concord-managed hotels * Training, development, and career advancement opportunities Why Concord? Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow. We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.” We are Concord!

Responsibilities

The agent manages front desk operations, including check-ins, check-outs, and financial transactions during the late shift. Additionally, they are responsible for laundry duties and ensuring the safety and security of the hotel environment.