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Guest Service Agent at Accor

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Communication Skills, Attention to Detail, Hospitality Management, Microsoft Applications, Opera Property Management Software

Industry

Hospitality

Description

Company Description Fairmont Makati is a sophisticated urban retreat in the heart of Manila’s financial and commercial district, offering 280 elegantly appointed rooms and suites designed for comfort and refinement. Nestled within Makati’s dynamic cityscape, the hotel is housed in a stunning glass tower, seamlessly blending modern luxury with timeless elegance. Guests can enjoy skyline views, personalised service, exquisite dining, indulgent spa treatments, and world-class amenities—all curated for an unforgettable stay. Conveniently located just 12 kilometres or approximately a 15-minute drive from Ninoy Aquino International Airport, Fairmont Makati is the perfect destination for business, leisure, and sophisticated experiences in the heart of the city. Job Description Assists, greets, and welcomes guests by responding to their inquiries and needs, and provides services aligned with hotel standards. Helps check in and check out guests with efficiency and accuracy of data and billing, Ensures presence on the reception desk, and coordinates with different departments depending on guests' needs. Qualifications Graduate of a degree in Hospitality Management or any related field is an asset. Minimum of one (1) year of relevant experience in guest services is an advantage. Excellent verbal and written communication skills, service-oriented, and a keen sense of detail. Proficiency in relevant software such as Microsoft applications and Opera property management software. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Guest Service Agent assists, greets, and welcomes guests, responding to their inquiries and needs. They help check in and check out guests efficiently and coordinate with different departments based on guests' needs.