Guest Service Agent at Accor

Darwin, , Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Oct, 26

Salary

0.0

Posted On

14 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Check-in/Check-out Procedures, Reservation Management, Payment Processing, Conflict Resolution, Interpersonal Communication, Customer Service, Opera Cloud

Industry

Hospitality

Description

Company Description Darwin is a city unlike anywhere else in Australia. Stunning harbour sunsets, world class markets, a thriving food and bar scene, and a gateway to some of the country's most extraordinary landscapes including Kakadu, Litchfield and the Tiwi Islands. It's a place where lifestyle and career can genuinely coexist, and for the right person, it's a sea change worth making. At the heart of it all, Novotel, Mercure and ibis Darwin Airport Resorts are in the middle of an exciting transformation. Airport Development Group has invested $25 million to create a world class destination, with major upgrades across accommodation, dining and events, all set within newly landscaped tropical gardens that capture the spirit of the Top End. As part of the global Accor network with over 5,700 hotels across 110 countries, we are guided by a clear purpose: pioneering the art of responsible hospitality, connecting cultures with heartfelt care. Here, you don't just work in hospitality. You become a Heartist. Job Description We are currently looking for a passionate and driven individual to take on the role as a casual Guest Service Agent with the flexibility to work across a rotating 7 day per week roster, including mornings, evenings, weekends and public holidays. The responsibilities: Welcoming guests and managing check-in/check-out procedures Handling reservations, inquiries, and guest requests Providing local knowledge and recommendations Processing payments and maintaining accurate records Resolving guest concerns with professionalism and care Supporting other departments to ensure smooth hotel operations Qualifications The ideal candidate will possess the following qualities: Previous experience in hospitality or customer service (hotel front desk experience preferred) Strong communication and interpersonal skills Positive attitude and commitment to delivering excellent service Ability to work flexible hours, including weekends and public holidays Previous experience with Opera Cloud advantageous but not essential Valid Australian work rights - this role is not available for sponsorship Additional Information Why work for Accor? Accor is one of the largest global hospitality businesses, with over 5,500 Hotels across 110+ countries, the career development opportunities are endless. Benefits Your Way Immediate access to global accommodation and F&B discounts #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training. Recognition of service anniversaries and Accor Tenure Milestones. Our Commitment to Diversity & Inclusion. We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know. Job-Category: Rooms Job Type: Permanent Job Schedule: Casual

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Responsibilities

The Guest Service Agent is responsible for welcoming guests, managing check-in and check-out procedures, and handling reservations and inquiries. They also process payments and resolve guest concerns to ensure smooth hotel operations.