Guest Service Agent at Accor

Gold Coast City, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

40.05

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Front Office Operations, Communication Skills, Emotional Intelligence, Guest Loyalty, In-house Dining, Hospitality, Front Office Systems, Microsoft Office, Opera Cloud, Problem-Solving, Teamwork, Agility, Attention To Detail

Industry

Hospitality

Description

Company Description Mercure Resort is located between the lush Hinterland and beautiful beaches of the Gold Coast. Featuring 292 rooms, tropical gardens, sparkling pools, and a wellness philosophy to slow down, stay well and discover local. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our guests, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality. Job Description What you'll be doing: Welcome each guest to the resort with warmth and confidence Manage guest requests and front office systems with accuracy and care Create a relaxing and seamless journey from check-in to check-out Anticipate guest needs with intuition and emotional intelligence Inspire guests to discover the local area, culture, and slow down Share local stories & connect with guests, driving loyalty and return visits Collaborate with all teams to elevate every guest touchpoint & exceed expectations Deliver authentic, professional service with natural warmth Qualifications What you will bring to the role: Experience or exposure to front office operations (hotel or resort setting) Strong communication skills and emotional intelligence Ability to drive guest loyalty, memberships and in-house dining A passion for hospitality and creating memorable guest experiences Confidence using front office systems (Microsoft Office & Opera cloud) A sharp eye for detail and a problem-solver’s mindset to respond to guest requests A team-first mindset and willing to support in porterage when required Ability to stay composed and agile in a fast-paced environment Flexibility across evenings, weekends, and public holidays Additional Information What is in it for you? Free on-site car parking Generous Discounts on accommodation and dining across Accor Hotels globally Complimentary resort night stay or dining voucher on your annual anniversary Supportive leaders that invest in your growth and development Complimentary lunch each day, produced by our resort chefs Represent a resort centred around wellbeing, local connection and authenticity With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our guests, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality. If you are ready to take the next step in your career, apply today. Our commitment to Diversity & Inclusion: We are an inclusive company and believe all candidates and employees should feel welcome being their authentic self at work. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, please feel welcome to let us know. Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time Compensation: AUD 26.70 - AUD 40.05 - hourly

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Responsibilities

The role involves warmly welcoming guests, managing all front office systems accurately, and ensuring a seamless journey from check-in through check-out. Agents must anticipate guest needs, inspire discovery of the local area, and collaborate across teams to exceed expectations.