Guest Service Agent at Accor

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front office operations, Reservations management, Food and beverage service, Opera PMS, Customer service, Financial transactions, Conflict resolution, Communication skills, Team collaboration, Hospitality management, RSA certification

Industry

Hospitality

Description

Company Description Guest Service Agent (Part Time) – Front Office, Reservations Hotel Morris Sydney – Handwritten Collection Company Description Discover Hotel Morris in the Historic Heart of Haymarket. Originally opening its doors in 1929, Hotel Morris has been lovingly restored into an 82‑room boutique hotel with an intimate wine bar, Bar Morris, at its heart. We blend old‑world charm with new‑world hospitality — warm, personal, and always delivered with a touch of character. Set in the vibrant energy of Thai Town, we’re a small, passionate team that takes pride in creating thoughtful, memorable moments for every guest who walks through our doors. Who We Are When you join Hotel Morris, you’re not just part of a team — you’re part of the family. We champion individuality, curiosity, and genuine connection. As part of Accor, you’ll also enjoy global benefits, career pathways, and the support of one of the world’s leading hospitality groups. Our goal is simple: To deliver warm, effortless hospitality with personality, charm, and great banter. About the Role We’re looking for a Part‑Time Guest Service Agent who thrives on variety and isn’t afraid to jump between Front Office, Reservations, and Food & Beverage service. This is a fantastic opportunity for someone who wants to broaden their skillset and step confidently into a Duty Manager role in the coming months. You’ll be the welcoming face of the hotel, the calm voice behind the reservations inbox, and the friendly presence supporting our Bar Morris team during service. No two days look the same — and that’s exactly what makes this role special. What You’ll Be Doing Delivering warm, personalised service from check‑in to check‑out Managing the reservations inbox, virtual payments, chargebacks, and guest correspondence Handling guest requests across multiple channels with accuracy and care Supporting F&B operations during busy periods (service, running food, clearing tables, guest engagement) Maintaining smooth daily operations across Front Office and Bar Morris Assisting with financial transactions and end‑of‑day procedures Handling guest feedback and resolving issues with empathy and professionalism Upholding brand standards and contributing to a positive team culture Attending scheduled meetings and supporting the leadership team as required Who This Role Suits This is an ideal role for someone who: Has experience in Front Office or Reservations, ideally within Accor Is confident using Opera PMS (Cloud preferred) Enjoys variety and isn’t afraid to jump between departments Has strong communication skills and a guest‑first mindset Thrives in a small, close‑knit team environment Wants to grow into a Duty Manager role in the near future Can work a flexible roster, including weekends and public holidays Holds a valid RSA If you love hospitality, enjoy being hands‑on, and want a role that genuinely develops your leadership capability, this is your moment. Why Join Hotel Morris & Accor? Global Accor Heartist benefits, including discounted accommodation worldwide 30% off at participating Accor restaurants and bars Access to Accor’s Learning & Development programs Genuine career pathways — including Duty Manager progression Wellbeing and employee assistance programs A supportive, inclusive, and fun team culture You’re Morris’ Future We invite you to: Bring your experience to the table Be you, be passionate, and have fun Offer thoughtful hospitality Be curious about others If you’re ready to grow, learn, and be part of a hotel with real heart, we’d love to hear from you. Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time

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Responsibilities

The Guest Service Agent will manage front office and reservation tasks while supporting food and beverage operations during busy periods. They are responsible for delivering personalized guest service, handling financial transactions, and resolving guest feedback with professionalism.