Company Description
Novotel Sunshine Coast Resort & Convention Centre is a vibrant coastal destination with over 370 rooms, a stunning lagoon, outdoor pool, and a variety of dining experiences. We’re also home to the Sunshine Coast’s largest convention centre, hosting events for up to 1,500 guests - so no two days are ever the same.
As part of the global Accor network, we’re all about creating memorable moments for our guests and offering meaningful career opportunities for our team.
Job Description
As a Guest Service Agent at Novotel Sunshine Coast Resort, you will be the first point of contact for our guests and play a key role in shaping their overall experience. From arrival to departure, your professionalism, attention to detail, and commitment to exceptional service will ensure every guest enjoys a seamless and memorable stay.

• Welcome guests with warmth and professionalism, ensuring smooth arrivals and departures
• Handle guest enquiries and phone calls efficiently and with genuine care
• Promote Accor’s loyalty program by highlighting perks and encouraging sign-ups
• Support occupancy and revenue goals through confident upselling and cross-selling
• Collaborate with other departments to deliver exceptional, guest-focused service
  If you’re passionate about hospitality, thrive in a team environment, and love creating feel-good moments for others, this is your chance to grow your career in one of Queensland’s most iconic resort destinations.
  Qualifications