Guest Service Agent at Accor

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Multitasking, Problem Solving, Opera PMS, Billing Management, Concierge Services, English Fluency, Arabic Fluency, Hotel Management Software, Personal Presentation, Team Collaboration

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Welcome and check-in guests, ensuring a smooth and personalized arrival experience Handle guest inquiries and requests promptly and efficiently Process check-outs and manage billing accurately Provide information about hotel amenities, local attractions, and services Interact with different departments on a daily basis to ensure that our guests have a seamless experience Assist with concierge duties, providing guests with personalized recommendations and ensuring their needs are met promptly and efficiently Maintain a clean and organized front desk area Ensure compliance with hotel policies and safety procedures Participate in training sessions and team meetings to enhance service quality. Qualifications Excellent communication skills with a friendly and professional demeanor. Fluency in English & Arabic; additional languages are a plus. Strong customer service orientation with a passion for creating memorable guest experiences A friendly personality paired with professionalism and a high standard of personal presentation Detail-oriented with the ability to multitask in a fast-paced environment Collaborative team player with a positive attitude Creative problem-solving skills to address guest concerns effectively Proficiency in hotel management software, preferably Opera or similar POS systems Basic computer skills and ability to learn new technologies quickly Flexibility to work various shifts, including evenings, weekends, and holidays Knowledge of Brisbane City and surrounding areas to provide local recommendations High school diploma or equivalent; hospitality-related degree is a plus Open manual driver’s license Previous experience in hospitality or customer service is preferred Additional Information Guest Service Agent for Mercure Abu Dhabi Downtown Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Manage guest arrivals and departures, including check-ins, check-outs, and accurate billing. Provide personalized concierge services and information about hotel amenities and local attractions to ensure a seamless guest experience.