Guest Service Agent at Accor

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

24 Mar, 26

Salary

0.0

Posted On

24 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Cashiering, Hotel Management Systems, Check-In Procedures, Check-Out Procedures, Guest Relations, Upselling, Attention to Detail, Grooming, Team Coordination, Confidentiality, Reservation Management, Complaint Resolution, Documentation

Industry

Hospitality

Description

Company Description Fairmont RAMLA RIYADH seeks passionate and adventurous individuals to join our incredible team in the KSA heart of Riyadh. Our hotel offers various jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that is working in Fairmont RAMLA Riyadh and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in a luxury hotel, don't miss out on this opportunity. Our commitment to Diversity & Inclusion: Since 1907, Fairmont Hotels & Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity, and inclusion woven into the fabric of our brand’s DNA. We pride ourselves on being an equal-opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues, and cultivates individual and collective innovation and performance. Our ambition is to provide all of our Talent with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our Talent but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide. Brand Campaign: Fairmont has launched a new global brand campaign, 'Make Special Happen,' celebrating its heritage of hosting iconic events and creating memorable experiences for guests. Job Description Duties & Responsibilities • Prepare for daily arrivals by allocating rooms and checking for any special guest requests . • Check-In and Check-Out : o Register and process check-ins for all arrivals, ensuring a smooth experience . o Update guest information (email, phone number, country code) in the system after check-in . o Flag “Nopost” status for guests who have not paid their deposit and ensure accounts are fully charged . • Cashiering Duties : o Handle cashiering responsibilities, including foreign exchange transactions and night audit tasks . o Settle accounts upon guests’ departure . • Maintain high standards in check-in and check-out procedures according to Leading Quality Assurance (LQA) guidelines . • Provide friendly, courteous service, responding promptly to all guest requests and inquiries . • Respect guest privacy and confidentiality by not disclosing any personal information . • Handle walk-in reservations and process call-in reservations outside regular hours . • Update the Shomoos government system with guest ID and passport information . • Resolve guest complaints and liaise with relevant departments for immediate follow-up . • Handle the issuance of guest room key cards, ensuring effective control for security . • Review the logbook for outstanding tasks and special assignments for the day . • File daily reception reports and maintain systematic documentation . • Coordinate with Front Office, Housekeeping, Food & Beverage, and the Rooms Division Manager regarding VIPs and hotel functions . • Attend briefings, take notes, and follow up on action items . • Upselling : o Drive up selling opportunities to enhance guest experiences and increase revenue . • Assist at the Information counter, Foreign Exchange, Night Audit, and Business Center as assigned . • Ensure perfect grooming and professionalism at all times . • Carry out any other reasonable tasks as requested by management. Qualifications Saudi nationality. Diploma/Bachelor’s in Hospitality or Business Administration. Experience in front desk or customer service. Knowledge of hotel management systems. Good communication and problem-solving skills. Proficient in English with a professional appearance. Additional Information What is in it for you: Competitive extended benefits package including medical, vision, and dental for full-time permanent status Employee Travel Program Comprehensive Wellness Platform Discounts on food & beverage Opportunity to develop your talent and grow within Fairmont RAMLA RIYADH and over 5,000 properties with Accor By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. To discover the life that awaits you at Accor, visit: https://careers.accor.com/ Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Guest Service Agent is responsible for preparing for daily arrivals, managing check-in and check-out processes, and providing excellent customer service. They also handle cashiering duties, resolve guest complaints, and coordinate with various hotel departments.