Guest Service Agent at Accor

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Time management, Multi-tasking, Interpersonal skills, Upselling, Problem solving, Hospitality operations, Responsible service of alcohol

Industry

Hospitality

Description

Company Description Located in the heart of Perth city, Mercure Perth offers a vibrant and welcoming atmosphere for both leisure and business guests. With 239 well-appointed rooms, a restaurant, café, bar, and extensive conference and event facilities, we pride ourselves on delivering exceptional hospitality. Our hotel also features a heated rooftop swimming pool and gym, providing a complete experience for our guests. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description As a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include: Managing arrivals and departures Responding to guest requests efficiently and courteously Communicating with other departments to ensure all guest requests and needs are met Actively resolving guest issues and challenges Promoting the Accor Live Limitless Loyalty Program Ability to work a flexible 7-day roster including AM and PM shifts and nights as required. You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service. Qualifications The successful candidate will have previous experience in a similar role plus: Strong written and verbal communication skills Time management skills with the ability to multi-task Good interpersonal skills with the ability to communicate with all levels of team members Ability to provide prompt and efficient service including upselling advantageous Entrepreneurial spirit with drive, ambition, and a high level of energy Responsible Service of Alcohol C Class Driver’s Licence What is in it for you: Employee benefit card offering discounted rates at Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Apply now to embark on a rewarding career journey with Accor! Job-Category: Rooms Job Type: Permanent Job Schedule: Casual

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Responsibilities

The Guest Service Agent acts as the primary point of contact for hotel guests, managing arrivals, departures, and daily requests. They are responsible for resolving guest issues, promoting loyalty programs, and coordinating with other departments to ensure high-quality service.