Company Description
ibis Budget Melbourne Airport offers 73 rooms and is situated just 400m from Melbourne Airport. With its convenient location, this affordable Melbourne Airport hotel is the ideal choice for visitors flying into Melbourne late at night, or flying out early in the morning.
Job Description
At ibis Budget Hotel, we take pride in providing exceptional experiences to our guests. As a part of our dedicated team, you will have the opportunity to contribute to a warm and welcoming atmosphere for travellers. We are currently looking for a reliable and customer-focused Guest Service Agent to join us.

Key duties include:

• Process and assist with guest arrivals, departures and room allocations
• Attend guest queries in a timely manner
• Address complaints presented by guest in an efficient and positive manner
• Maintain a high level of health and safety of all patrons, guests and staff members

Qualifications

Skills and experience

• A positive can do & customer focused attitude
• Exceptional communication skills and a genuine desire to help others
• Ability to handle guest complaints
• Availability to work varied shifts including weekends and public holidays
• Previous experience using FOLS would be advantageous

Additional Information

• Process and assist with guest arrivals, departures and room allocations
• Attend guest queries in a timely manner
• Address complaints presented by guest in an efficient and positive manner
• Maintain a high level of health and safety of all patrons, guests and staff member