Guest Service Agent at Accor

Ubud, Bali, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

07 Aug, 26

Salary

0.0

Posted On

09 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Reception, Check-in Process, Communication, Property Management Systems, Problem Solving, Interpersonal Skills, Reservation Processing, Guest Satisfaction

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Nestled in the heart of Bali, the world's favorite island destination, Novotel Bali Ubud Resort offers an unparalleled experience combining the rich Balinese cultural and artistic heritage with the natural beauty and tranquility. Job Description Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs. Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service. Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability. Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience. Qualifications Minimum 1 year working experience in the same function at a resort or hotel University degree preferably Tourism & Hotel Management Proficiency in English (verbal and written) Team-oriented Focused on guest satisfaction Strong interpersonal and problem solving abilities Additional Information WHY WORK FOR ACCOR Employee benefit card offering discounted rates at Accor hotels worldwide. Develop your talent through Accor’s learning programs. Opportunity to grow within your property and across the world! Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Provide a warm reception and efficient check-in process for guests while managing reservations and special requests. Act as the primary point of contact to resolve issues and provide personalized recommendations to enhance the guest experience.