Guest Service Agent at Accor

Nairobi, Nairobi County, Kenya -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Accounting Functions, Communication, Problem Solving, Micros, Fidelio, Opera, Hospitality Management, Attention to Detail, Organizational Skills, Customer Service, Teamwork, Time Management, Professionalism, Hygiene

Industry

Hospitality

Description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description Manage arrivals and departures of everyone visiting our hotel Provide exceptional guest service by responding to guest requests efficiently and courteously Maintain a high level of professionalism and accuracy with all accounting functions Communicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are met. perform rotation duties as assigned including night audit. Actively resolve guest issues and challenges presented on shift To print all contingency reports, i.e. arrivals, departures, Guest’s In-house and Guest ledger balance, at the beginning of every shift. This will be filed in the respective files as a backup In-case of system failure. Correctly performing Forex exchanges as per the set standard To efficiently check out guests and receive any payments related to their stay while transferring the city ledger bills to the respective company and attaching the correct correspondences Ensure all the departed rooms have been checked out from the system, retrieve the key cards from the guest and issue a check out pass Attending to calls, both internal and external as per the set hotel standards. Action the housekeeper’s report immediately, reporting any discrepancies to the GSS and pass it to the housekeeping for investigations and follow up. Qualifications Good knowledge of Micros, Fidelio or Opera Minimum 2 years of experience in a front desk or guest services role Diploma or degree in Hospitality Management Additional Information Your team and working environment: Tight-knit and team oriented. Hard-working, engaging and inclusive. Attention to detail and hygiene Well organised and autonomous

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Responsibilities

Manage the arrivals and departures of guests while providing exceptional service. Communicate with various departments to ensure guest needs are met and resolve any issues that arise during shifts.