Guest Service Agent at Accor

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Leadership, Communication, Computer Skills, Problem Solving, Hospitality, Team Management, Customer Service, Reservation Management, Financial Management, Complaint Handling, Stock Management, Meeting Attendance, Flexibility, RSA

Industry

Hospitality

Description

Company Description Discover Hotel Morris in the Historic Heart of Haymarket! Nestled in the vibrant Thai Town of Haymarket, Bar Morris isn't just a wine bar; it's a celebration of Sydney's history and culinary evolution! Originally opening its doors in 1929, this iconic establishment, once Australia’s tallest hotel, has undergone a spectacular transformation. Welcome to Bar Morris, the intimate 40-seat casual wine bar that redefines the drinking and dining experience. What Sets Us Apart? At the core of Hotel Morris is a fusion of new-world and old-world hospitality, creating an atmosphere that's approachable, intimate, and filled with great banter. Our refined service is dedicated to delivering reinvented Italian classics that tantalize your taste buds and transport you to a world of culinary delight. Who we are When you become part of the Morris team, you're not just an employee; you're family. We take pride in fostering an inclusive, passionate, and fun working environment to achieve 1 goal; ‘To provide the best fun casual dining experience in Sydney’. As part of the renowned international hotel group, Accor, we offer attractive staff benefits, competitive salaries, and a platform for your professional growth. What this role involves As a leader of our dynamic team, you'll be the orchestrator of exceptional guest experiences from the warm welcome to the fond farewell. Assist and oversee the day-to-day operations of the Front Office & Food & Beverage team Manage reservations Inbox Manage Chargebacks, Virtual Payments Respond to guest requests via the appropriate channels Supervise and monitor team members with true leadership ability that motivates the entire team Ensure all levels of service run smoothly Manage financial outcomes Exceptional guest service experience, preferably working within a hotel front office Competent computer user (experience with Opera PMS CLOUD is ideal!) Availability to work varied shifts from early mornings to late evenings including weekends and public holidays Excellent verbal and written communication skills RSA Maintain stock levels Attend all scheduled meetings when required. Handle customer complaints Additional Information Hotel Morris is a 82 rooms hotel opened in June 2023. We have a small team with 'family' mentality where we help each other. You MUST be able to work flexible roster and weekends. You’re Morris’ Future We invite you to: Bring your experience to the table Be you, Be Passionate & Have Fun Offer thoughtful hospitality Be curious about others Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

As a Guest Service Agent, you will oversee the day-to-day operations of the Front Office and Food & Beverage team while ensuring exceptional guest experiences. You will manage reservations, respond to guest requests, and supervise team members to maintain high service standards.