Guest Service Agent at Accor

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Check-in, Check-out, Complaint Management, Room Management, Opera Management System, Guest History, VIP Awareness, Personal Service, Confidentiality, Communication, Problem Solving, Attention to Detail, Teamwork, Customer Satisfaction, Multilingual Skills

Industry

Hospitality

Description

Company Description Gründe für Accor zu arbeiten? Wir sind weit mehr als ein weltweit führendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Persönlichkeit passen. Wir unterstützen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen dafür, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen Möglichkeiten von Accor erkunden kannst. Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam können wir die Gastronomie und Hotellerie von morgen verändern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/. Tu das, was Du liebst, trage etwas für die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS Job Description To be an ambassador of the Front Office and of the hotel, in and outside the work place. To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures. To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it. To be aware of and to report all guest comments or complaints. To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor. To check the departure lists and to ensure check-out times are respected. To monitor room status and discrepancies. To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups.. To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related matters, respecting the hotel standards and procedures. To offer a warm welcome to all guests and to ensure that they enjoy their stay being offered the finest personal service. To personally greet and escort the guests rather than pointing out directions. To respect the privacy of the guests and the confidentiality of the information. To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it. To call the supervisor or manager for advice in serious cases or if an approval is required. To be aware of all VIPs visiting or staying in the hotel. To maintain an accurate Guest History and to pre-register all recurring guests. To check the arrival lists and to block all the rooms according to guest requests and needs, as advised by the Front Office Supervisor. To check the departure lists and to ensure check-out times are respected. To monitor room status and discrepancies. To properly use all the equipment and Opera management system, to have a perfect knowledge of the set ups. Qualifications -Bachelor's in Tourism , Languages or any related Field. - ( 0-3 ) years experience working with Opera or a related system. - Fluency in English is a must. - Additional languages are a plus. Additional Information Ihr Team und Arbeitsumfeld: In 1-2 Sätzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis Unser Engagement für Diversity & Inclusion: Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern. Job-Category: Rooms Job Type: Graduate Job Job Schedule: Full-Time

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Responsibilities

The Guest Service Agent serves as an ambassador for the hotel, managing guest check-ins and check-outs, handling inquiries, and addressing complaints professionally. They ensure a warm welcome for guests and maintain accurate records of guest history and room status.