WHY WORK WITH MANLY PACIFIC AND ACCOR?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Nothing beats working by the iconic Manly Beach, with the unique views and talented group of team members.
Job Description
As a Guest Service Agent at our luxury hotel, you will be the first point of contact for our esteemed guests, delivering a warm welcome and providing exceptional, personalised service throughout their stay. You will uphold the highest standards of hospitality and professionalism, anticipate guest needs and resolve issues with discretion and grace. A polished demeanor, excellent communication skills, and a commitment to creating a refined and comfortable atmosphere are essential for success in this role.

Qualifications

• Previous customer service experience required, preferably in a hotel or luxury hospitality environment.
• Strong computer and systems skills, with preferred experience using Opera PMS.
• Excellent verbal and written communication skills.
• High attention to detail and strong organisational abilities.
• Knowledge of Accor’s ALL loyalty program is an advantage.
• Knowledge of Manly and surrounding areas to provide local recommendations.
• Uphold the highest personal grooming standards in line with luxury guidelines

• Promote and enroll guests into Accor’s ALL loyalty program.
• Maintain the presentation and cleanliness of the lobby and front desk area.
• Assist with room tours for promotional or sales purposes.
• Handle guest emails and phone calls in a professional, timely, and service-focused manner.
• Handle guest arrivals and departures with efficiency and professionalism.
• Respond promptly and courteously to guest inquiries and requests.
• Coordinate with housekeeping, concierge, and other departments to meet guest needs.
• Process payments, issue room keys, and manage room allocations.
• Uphold brand standards and ensure a welcoming, luxury experience at all times.

Qualifications

• Previous customer service experience required, preferably in a hotel or luxury hospitality environment.
• Strong computer and systems skills, with preferred experience using Opera PMS.
• Excellent verbal and written communication skills.
• High attention to detail and strong organisational abilities.
• Knowledge of Accor’s ALL loyalty program is an advantage.
• Knowledge of Manly and surrounding areas to provide local recommendations.
• Uphold the highest personal grooming standards in line with luxury guidelines.

Additional Information