Guest Service Agent at Accor

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Computer Systems, Microsoft Office, Opera, Cash Handling, Guest Relations, Problem Solving, Attention To Detail, Flexibility, Teamwork, Professionalism, Self-Motivation, Safety Awareness

Industry

Hospitality

Description

Company Description Novotel Melbourne South Wharf features golden 26 level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and adjacent to the DFO centre, with 180+ retail brands. Job Description The Guest Service Agents are the first and last impression at the hotel. The position is responsible for ensuring exceptional service is provided to guests at all times, making guests feel both welcome and comfortable. Secondary to this, the role is responsible for ensuring the front office premises are safe, clean and comfortable for guests. Key Responsibilities Include: Provide passionate, knowledgeable and friendly service to external and internal guests at all times Assist guest with all enquiries and complaints and provide accurate information to guests about Hotel facilities and features Check guests in and out of the Hotel Handle guest enquiries and provide information and assistance Collect payment of accounts and issue invoices accordingly Communicate with other departments to ensure relevant information is communicated between departments Assist in maintaining a safe and secure environment for guests Qualifications Previous customer service experience in a hotel environment is preferred Ability to provide prompt and efficient service including ability to build rapport both in person and over the telephone Self-motivated with positive and professional attitude Strong knowledge of computer systems including Microsoft Office and preferably in Opera Ensuring strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality Good interpersonal skills with ability to communicate with all levels of team members Flexible schedule, including the ability to work evenings, weekends, and holidays. Additional Information Why Work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Benefits: Be a part of a global hospitality company and explore Accor’s limitless possibilities On-the-job training and mentorship Accessing pathways for career advancement and personal development within Accor Enjoy exclusive Accor discounts and global benefits

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Responsibilities

Guest Service Agents are responsible for providing exceptional service to guests, ensuring they feel welcome and comfortable. They also maintain a safe and clean front office environment.