Full job description

- Manage well organized front desk by receiving incoming calls, taking reservations /Lounge check-ins and especially farewell during guest departure and peak hours.

- Thorough knowledge of business partners affiliated to the Hotel.

- Greets customers in a courteous and professional manner, welcomes them to the restaurant, and attends to their inquiries before handing them to serving team who will take their orders.

- Ensure enough presentable menus available clean (free of stains and smudges)

- Check restaurant’s emails and respond to them accordingly with the approval of the Manager /Supervisor.

- Communicate with Manager and other staff, such as dinners, informing them of guests’ bookings, needs and any complaints or guest feedback.

- Learning and training other associates up to date about service standards, food and beverage knowledge, and other information necessary to perform the job efficiently. Continue (Learning and development)

- Thorough knowledge about the procedure of airlines lounge utilization.

- Generate invoices in LAS & Micros in a timely manner as for the walk in, airlines , travel agents , cards and web booking etc…in a stipulated manner.

- Keep a record of check out time and notify the guest accordingly; collect the payment for extra hours if the guest decided to extent the stay.

- Announce the flight departure on a timely manner through automated system or manually.

- Promote and upsell the lounge to all the guests who walks in for enquiring about the lounge.

REQUIREMENTS:

- Must have atleast 1 year experience of related field

- Must have excellent communication skills

- Able to work in minimum supervision and can do multi-tasking

Job Type: Full-time

Pay: AED1.00 - AED2.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Full job description

We are seeking a professional, customer-focused, and Mandarin-speaking Guest Service Agent to join our Front Office team. The ideal candidate will have previous experience in a 5-star hotel environment and a passion for delivering exceptional guest experiences. This role requires excellent communication skills, attention to detail, and the ability to provide personalized service while ensuring smooth front desk operations.

Key Responsibilities

• Handle guest check-in and check-out procedures in accordance with hotel policies and standards.
• Manage reservations received via phone, email, and other communication channels.
• Ensure accurate completion and maintenance of guest registration records.
• Respond promptly and professionally to guest inquiries, requests, and special arrangements.
• Address guest concerns and complaints courteously, ensuring timely follow-up and resolution.
• Maintain a clean, organized, and welcoming Front Office and lobby environment.
• Conduct courtesy calls and proactively ensure guest satisfaction throughout their stay.
• Coordinate VIP arrivals, amenities, room preparations, and special guest services.
• Promote hotel facilities, dining venues, events, and membership programs to guests.
• Handle cash float transactions accurately and maintain strict confidentiality of guest information.
• Assist guests with all stay-related needs, including providing local area information and recommendations.
• Collaborate closely with other departments to ensure seamless guest experiences.

Requirements

• Previous experience in a 5-star hotel Front Office, Reception, Guest Relations, or Guest Service role is essential.
• Fluency in Mandarin and English is mandatory.
• Excellent communication, interpersonal, and customer service skills.
• Professional appearance, grooming, and a positive attitude.
• Strong organizational skills with the ability to multitask effectively.
• Ability to work efficiently under pressure in a fast-paced hospitality environment.
• Proficiency in hotel management systems and Microsoft Office applications is an advantage.
• Flexibility to work shifts, weekends, and public holidays.

Core Competencies

• Guest-focused service excellence.
• Strong problem-solving and conflict-resolution skills.
• Attention to detail and accuracy.
• Teamwork and collaboration.
• Professionalism and discretion.
• Cultural awareness and adaptability.

Job Type: Full-time

• Work Location: In person