Full job description

VACANCY – GUEST SERVICE AGENT (GSA)

We are hiring!

We are looking for a Guest Service Agent (GSA) to join our Front Office Team.

Key Responsibilities:

• Welcome and assist guests in a friendly and professional manner.
• Handle check-in and check-out procedures.
• Attend to guest inquiries, requests, and complaints.
• Provide information about hotel facilities and services.
• Coordinate with other departments to ensure guest satisfaction.
• Handle guest accounts, payments, and required documentation.
• Maintain professional grooming and service standards.
• Ensure smooth communication and proper shift handover.

✅ Requirements:

• Previous hotel Front Office/GSA experience is preferred.
• Excellent communication and interpersonal skills.
• Good command of English.
• Knowledge of hotel PMS is an advantage.
• Positive attitude and strong customer-service skills.
• Ability to work shifts, weekends, and public holidays.
• Well-groomed and professionally presented.

Location: Dubai, UAE

Join our team and be part of creating exceptional guest experiences!

Job Type: Full-time

• Work Location: In person