ADDITIONAL INFORMATION

Job Number25121154
Job CategoryRooms & Guest Services Operations
LocationAdelaide Marriott Hotel, 141 King William Street, Adelaide, South Australia, Australia, 5000
SchedulePart Time
Located Remotely?N
Position Type Non-Management
As Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Service Agent / At Your Service Agent, opportunity awaits.

POSITION SUMMARY:

• Support your Guest Services team with general operational tasks
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
• Assign rooms according to guest requests and preferences whenever possible
• Handle general hotel enquiries, engage and inspire guests through each guest experience
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings

Please refer the Job description for details