About the job

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

Discovery Resorts - Wilpena, the gateway to the breathtaking Flinders Ranges, 430 kilometers north of Adelaide. Experience the beauty of the 800 million-year-old natural amphitheatre of Wilpena Pound and share in unforgettable adventures like scenic flights, 4WD tours, mountain biking, bushwalking, and Aboriginal cultural experiences. As the only accommodation in the Ikara-Flinders Ranges National Park, our resort offers a variety of stunning options, from glamping tents to modern resort rooms and campsites. Enjoy delicious local cuisine, exceptional stargazing, and become part of a team that immerses visitors in Australia’s stunning landscapes!

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples. Wilpena Resort recognises their commitment to traditional owners of the land in which we operate, and therefore, encourage applications from Adnyamathanha peoples.

About The Role

• Supervise and coordinate the daily activities of the front office team.
• Support and develop the front office team, fostering a positive team culture
• Collaborate with other departments to ensure smooth operations and guest satisfaction.
• Provide an exceptional guest experience
• Process guest arrivals and departures
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Operate a roster over a 7 day period
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About You

To be successful in this role you will have:

• Previous experience in a resort front office management role
• Experience leading and developing teams
• Exceptional interpersonal and communication skills
• Highly motivated and able to work collaboratively within a team
• Superior organisational and time management skills
• Proficient experience in RMS
• Previous experience working remotely advantageous
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Why work for us

• Competitive salary
• FREE accommodation and meals
• Lead a fun, talented team in this stunning location
• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities