Guest Service Agent at Bartell Hotels, a CALP

San Diego, California, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

22.0

Posted On

12 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Front Desk Operations, Conflict Resolution, Hospitality Management, Inventory Management, Interdepartmental Communication, Professional Communication, Hotel Systems Proficiency, Customer Service, Problem Solving, Attention To Detail, Time Management

Industry

Hospitality

Description

PRIMARY OBJECTIVE OF GUEST SERVICE AGENT POSITION To create a warm DoubleTree welcome from the very first hello to the final goodbye by providing prompt, friendly, and efficient service to every guest and team member. Guest Service Agents help keep the hotel running smoothly while delivering memorable experiences, solving problems with confidence, and making every stay feel a little sweeter! RESPONSIBILITIES • Welcome guests with friendly, professional, and upbeat service while operating the front desk according to Bartell Hotels and DoubleTree standards • Create positive first impressions through genuine hospitality and attention to detail • Understand room types, rates, packages, and hotel amenities to best assist guests • Skillfully manage hotel room inventory to meet and exceed guest expectations while maximizing hotel revenue • Practice the “5/10 Foot Rule” by acknowledging guests with a smile, greeting, and helpful attitude • Take ownership of guest concerns and work toward quick, effective resolutions • Handle challenging situations calmly, professionally, and with a guest-first mindset • Understand the importance of group codes, guest types, and source codes in daily operations • Communicate clearly, courteously, and professionally with guests and fellow team members • Demonstrate proficiency with hotel systems and office equipment including phones, fax machines, computers, and printers • Provide guests with information regarding hotel services, local attractions, dining, and events in the area • Deliver prompt and accurate interdepartmental communication to support smooth hotel operations • Take accurate and complete messages for guests and staff members • Coordinate with Housekeeping to update and prioritize room status needs • Communicate effectively with authorized personnel using phones, Quore, and radios • Follow all hotel safety, security, and emergency procedures • Prepare daily operational reports including bucket checks, duplicate checks, credit limit reviews, room discrepancies, and in-house notes • Support teammates and contribute to a positive, team-oriented environment where hospitality shines • Perform other duties as assigned to help create exceptional guest experiences every day Physical Demands & Work Environment While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl, as well as frequently lifting and/or moving up to 50 pounds. The employee must also be able to go up and down a flight of stairs while carrying 25 pounds. The employee is sometimes exposed to outside weather conditions and the noise level in the work environment is usually moderate to loud. About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue. Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague. Bartell Hotels is an equal opportunity employer.

Responsibilities

The Guest Service Agent is responsible for welcoming guests, managing room inventory, and providing efficient front desk service according to brand standards. They handle guest concerns, coordinate with housekeeping, and prepare daily operational reports to ensure smooth hotel operations.