Guest Service Agent - Beach House Fort Lauderdale, A Hilton Resort
The all-suite, is looking for their next Guest Service Agentto join their Guest Services team.
The Beach House Fort Lauderdale, A Hilton Resort is three miles away from Las Olas Boulevard’s vibrant restaurants and shops, with Fort Lauderdale Airport less than seven miles away.
Ideal Candidate will have at least one year of Guest Service Agent, Sales and Customer Service and will also be able to communicate in English and understand the language.
Shift Pattern: Rotating morning and afternoon shifts throughout the week.
Pay Rate: $19.00 per hour

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guest