Guest Service Agent at Best Service Team

Healdsburg, California, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Care, Registration, Room Assignment, Special Requests, Reservations, Cancellation Procedures, Room Inventory, Housekeeping Coordination, Maintenance Coordination, Selling Techniques, Complaint Resolution, Monetary Transactions, Professional Appearance, Communication

Industry

Description

Description Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest receives superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. Please note this position is a part time (3 days a week). Job Duties Include but Not Limited to the Following: Maintains an inventory of vacancies, reservations and room assignments. Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Knows room locations, types of rooms available, and room rates. Registers arriving guests and assigns rooms. Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and early check outs. Coordinates guest room maintenance work with the engineering and maintenance division. Uses persuasive selling techniques to sell rooms and to promote other services of the hotel. Knows daily activities and meetings taking place in the hotel. Reports any unusual occurrences or requests to the manager or assistant manager. Manages and resolves all guest complaints in a professional and courteous manner. Processes guest check-outs and handles monetary transactions. Maintains customers’ privacy. Maintains a high level of professional appearance and demeanor. Performs other duties as assigned. Requirements Qualifications: High school diploma or equivalent. Previous hotel-related experience preferred. Ability to communicate with public, hotel staff, and management in a professional manner. Knowledge of surrounding areas and local events.

Responsibilities

This role involves representing the hotel to guests throughout their stay by ensuring superior customer care, which includes registering guests, assigning rooms, and managing special requests. Key duties also cover maintaining room inventory, coordinating with housekeeping and engineering, processing check-outs, and handling guest complaints professionally.