JOB REQUIREMENTS & QUALIFICATIONS:

· Ability to work flexible schedule with changing shifts including AM, PM, Weekends and Holidays
· Previous accounting or hotel front desk experience required
· Must have ability to handle fast paced, multi-tasking, guest focused environment with ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
· Must have excellent organization, communication, customer service and interpersonal skills with ability to focus attention on guest needs, remaining calm and courteous at all times

· Must have completed minimum Secondary School Certificate

• Proficient with Microsoft Word, Excel, network systems
• Bilingualism an asset

Job Type: Part-time
Pay: From $17.20 per hour

Benefits:

• Company events
• Discounted or free food
• On-site gym

Work Location: In perso

· Provide the highest quality of service to the guest at all times.
· Promptly and effectively address effectively guest requests and complaints.
· Check guests in and out efficiently and in a friendly manner.
· Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Hotel.
· Be very knowledgeable of Rewards program and promotions.
· Develop a thorough knowledge of hotel amenities, room locations, room rates, and selling strategies.
· Answer switchboard, reservations and wake up calls, efficiently and in accordance with standards of proper telephone etiquette.
· Block rooms and handle special requests.
· Monitor room availability.
· Keep lobby, back area and desk area clean and presentable.
· Open and close shift make cash drops.
· Ensure all credit cards, cash, and change fund are balanced throughout each shift.
· Inform management of any guest or systems related complaints or problems.
· Communicate with incoming staff and management by logging pertinent information in the pass on log.
· Have a thorough knowledge of emergency procedures.
· Other duties as assigned by management.