Company Description
“Hospitality is a work of Heart” at ibis Styles Hobart! Centrally located on Macquarie Street, the 296-room Ibis Styles Hobart is Tasmania’s largest hotel and is a short walk from Hobart’s famous waterfront and Salamanca Market.
We are seeking a part-time Guest Service Agent who wants more than just a job. Everything we do, we do to help our guests and our people feel welcome and valued to give them the best experience possible.

JOIN US, AND BECOME A HEARTIST®

Job Description

• Provide efficient, friendly and professional service to all guests.
• Show efficiency in constantly striving to provide total customer satisfaction.
• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional.
• Logging all guest requests to ensure all request are met within established timeframes
• Following up with the relevant team member to ensure guest requests are being fulfilled
• Assisting and directing guests with local attractions and directions
• Securely storing and delivering guest luggage
• Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience

Qualifications

• Previous customer service experience, preferably in a Hotel environment
• An energetic, team-focused and can-do attitude individual
• Ability to provide prompt and efficient service including ability to build rapport both in person and over the telephone
• Self-motivated with positive and professional attitude
• Enthusiasm to connect with guests and to hear their story
• Good interpersonal skills with ability to communicate with all levels of team members
• Willingness to work flexible hours including mornings, nights, weekends and holidays periods

Additional Information