Guest Service Agent

at  City Season Hotel

ABOUT CITY SEASONS HOTEL

Established in UAE in 2005, City Seasons Hotels currently owns and operates 6 properties in Abu Dhabi, Al Ain, Dubai and Muscat.
Highly committed to customer service and attention to detail, City Seasons Hotels have already built a strong reputation amongst international travelers and mainly visitors from GCC countries who enjoy the family atmosphere of the Hotels and Suites as well as their prime location in the heart of the city. The Group currently boasts 1,460 rooms.
Founded by Sheikh Ahmed Musallam Bin Ham, City Seasons Hotels commenced its journey in 2005. The owners’ ambition was to establish hotels that are elegant and stylish yet cozy with a focus on quality, luxury and great value.
Today, City Seasons Group of Hotels counts five 4-star properties in Abu Dhabi, Dubai, Al Ain and Muscat, with their first 5-star hotel, The Royal Rose in Abu Dhabi.
With its commitment to offer ‘affordable luxury’, City Seasons Hotels have established as one of UAE’s leading hotel brands.

QUALIFICATIONS:

• Minimum 2 years as Guest Service Agent in a 4 star hotel
• Good command of the English language written and spoken. Other foreign languages (spoken) an advantage.
• Knowledgeable in IDS
• With pleasing personality

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Ensure that the guest is allocated the accommodation he/she is expecting (according to their preferences) and the Reception is aware of any necessary requirements.
• Maintain an up to date knowledge of the hotel services, supply information and respond to guest queries.
• Maintain awareness of guest profiles through IDS guest profile system and ensure that no duplicate profiles are left without being merged.
• Deals promptly, efficiently and pleasantly with any queries.
• Daily printing, reviewing of related reports such as birthday report, arrival report, and VIP report.
• Controlling the loyalty programs of the hotel and ensure that each guest is credited properly for his/her points and get the related benefits upon booking.
• Show around guests of hotel facilities
• Assisting the Duty Manager in blocking rooms and communicating with Housekeeping for treatments for rooms following the standard procedure.
• Coordinate and handle all group requirements, activities once the group contract has been established.
• Prepares for group arrivals with coordination of the Duty Manager, ensure clean rooms are allocated, keys, registration materials are prepared, welcome drinks/reception arranged and registration area assigned.
• Builds and maintains group files for arriving groups and ensures correct information is received for group profile.
• Meet and escort arriving and departing groups.
• Checks/reconciles departure for the same day
• Sending departure letters for the next day and follow up on the departure time.
• Maintain awareness of sales opportunities, maximizing revenue whenever possible and exceeding our guest expectations.
• Maintain an awareness of competitive rates and occupancy levels.
• Awareness of events and what is happening in town.
• Promotes inter-hotel sales and in-house facilities such as our restaurants and Spa.
• Establish and maintains good public relations and enhance sales for the hotel at every opportunity.
• Passing sales leads to the Sales Department and the Front Office Manager.
• Maintain regular and effective liaison between Front Office and other departments with particular emphasis on Housekeeping.
• Handling show rounds for all guests and coordinate with sales if any group requires show rounds.
• Escorting all arrivals.
• Ensure that all information on guests’ preferences is updated in their profiles.
• To comply with all Hotel policies and procedures.
• Strict Implementation of Hotel Standards at all times.
  Job Types: Full-time, Permanent
  Salary: AED1,500.00 per month
  Job Types: Full-time, Permanent
  Pay: AED1,500.00 - AED3,000.00 per mont