Guest Service Agent at Commonwealth Hotels

Aurora, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Sep, 26

Salary

18.0

Posted On

14 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Guest Relations, Property Management Systems (PMS), Payment Processing, Conflict Resolution, Interpersonal Communication, Reservations Management, Upselling, Problem Solving, Multitasking, Written Communication, Verbal Communication

Industry

Hospitality

Description

Join Our Team at the SpringHill Suites by Marriott Denver at Anschutz Medical Campus! The SpringHill Suites Denver at Anschutz Medical Campus is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. Applications accepted until July 20, 2026, or until the position is filled Apply via online application Hourly Rate $17.50 to $18.00 About Us: SpringHill Suites Denver at Anschutz Medical Campus invites you to join a supportive, dynamic team that values fun, teamwork, and celebrating daily successes. Our all-suites hotel is ideally located near Anschutz Medical Campus, Veteran Affairs Hospital, and Buckley Air Force & Space Force Base, with convenient access to Downtown Denver and Denver International Airport. Be part of a close-knit team dedicated to creating memorable guest experiences, where your contributions truly make a difference. If you are passionate about hospitality and ready to grow your career, we would love to have you on board. Why This Role? Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the SpringHill Suites Denver at Anschutz Medical Campus offers a rewarding opportunity to be part of a dynamic hospitality team. The Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk puts you at the forefront of delivering exceptional service, ensuring guests have a seamless, enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills. What’s In It for You? Comprehensive Benefits: Medical, Dental, and Vision Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts Time Off: Vacation, Personal Days, and Holiday Pay Exclusive Discounts: Hotel, food, and beverage savings for personal travel Professional Growth: Online training courses Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more Key Responsibilities for the Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include: * Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience. * Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records. * Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations. * Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies. * Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly. * Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans. * Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction. * Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS). * Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience. * Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity. What We are Looking for in a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent: * Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential. * Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required. Training may be provided for specific systems used by the hotel. * Strong verbal and written communication skills are necessary for interacting professionally and clearly with guests and team members. * Experience handling guest complaints or resolving conflicts calmly and effectively is an asset. * Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job. * Hospitality or Front Desk Experience (Preferred) * High school diploma or equivalent * Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands. Applicants should have the flexibility to work weekends & holidays Why Commonwealth Hotels? Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results. Explore Our Hotel: https://www.marriott.com/en-us/hotels/denaf-springhill-suites-denver-at-anschutz-medical-campus/overview/ [http://https://www.marriott.com/en-us/hotels/denaf-springhill-suites-denver-at-anschutz-medical-campus/overview/] At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs. Join us in shaping the future of hospitality in Denver, Aurora, Colorado! Apply today!

Responsibilities

Manage guest check-in and check-out processes while handling reservations and payment transactions accurately. Coordinate with housekeeping and maintenance departments to ensure guest needs are met and resolve complaints effectively.