Guest Service Agent at Constance Hospitality Management

Grand Anse Praslin, Praslin, Seychelles -

Full Time

Start Date

Immediate

Expiry Date

16 Aug, 26

Salary

0.0

Posted On

18 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Check-in/Check-out Procedures, Hotel Management Software, English Fluency, French Fluency, Problem Solving, Time Management, Interpersonal Communication, Concierge Services, Reservation Management, Customer Service, Organizational Skills

Industry

Hospitality

Description

Company Description Constance Lemuria, nestled in the heart of Praslin Island in Seychelles, offers a luxurious yet welcoming environment surrounded by pristine nature. Our strength lies in our dedicated team, united by a shared passion for service and excellence. At Lemuria, you’ll be part of a supportive, professional, and inspiring workplace where you can grow and thrive every day Job Description Join our team as a Guest Service Agent at the luxurious Constance Lemuria in Seychelles, where you'll play a crucial role in creating unforgettable experiences for our guests. As the face of our resort, you'll be responsible for ensuring exceptional service from check-in to check-out, embodying the warmth and hospitality that defines our brand. Provide a warm, personalized welcome to all guests upon arrival Efficiently manage check-in and check-out procedures, ensuring accuracy and attention to detail Offer comprehensive information about hotel services, facilities, and local attractions in Seychelles Act as a liaison between guests and various departments to ensure seamless service delivery Handle guest inquiries, requests, and complaints with professionalism and empathy Process payments and manage reservations using hotel management software Maintain a clean and organized front desk and lobby area Update guest profiles and logs for future reference and service personalization Collaborate effectively with other departments to anticipate and fulfill guest needs Escort VIP guests when necessary and ensure all preferences are noted and met Stay informed about local events and attractions to provide concierge-level assistance Qualifications NC3 in Front Office or relevant qualification in Hospitality or Customer Service Minimum of 2 years of experience as a Guest Services Agent or in a similar guest-facing role Fluent in English and French, both spoken and written Knowledge of Mandarin Chinse language is an advantage Proficiency in hotel management software Excellent communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to work efficiently in a fast-paced environment Excellent time management and organizational skills Team-oriented with a collaborative mindset and proactive attitude Flexible and adaptable to changing priorities Knowledge of Seychelles attractions and culture is a plus Commitment to delivering exceptional customer service Division: Rooms Division

Responsibilities

The Guest Service Agent manages the end-to-end guest experience from check-in to check-out, ensuring high standards of hospitality. They act as a primary liaison between guests and hotel departments to fulfill requests and provide local information.