Guest Service Agent - Cordis, Hong Kong at Careers - Langham Hospitality Group

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Up-selling, Cross-selling, English Proficiency, Chinese Proficiency, Interpersonal Communication, Attention To Detail, Time Management, Front Office Operations

Industry

Hospitality

Description

About Langham Hospitality Group A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. Cordis, Hong Kong, is the new, upscale global hotel brand managed by Langham Hospitality Group, that reflects the essence of hospitality: being devoted to our guests’ needs and well-being. Cordis derives its name from the Latin term meaning “heart" and with that, we offer genuine heartfelt service. Are you devoted to? * Assist in Front Office operations in a successful 5-star hotel * Deliver customer service based on hotel standard and procedures * Conduct up-selling and cross-selling to maximize hotel revenue Are you vibrant with? * Related customer service experience * Good command of both spoken and written English and Chinese * Fabulous communication and interpersonal skills * Tech-savvy, good with details * Able to work cheerfully under pressure, juggle deadlines and priorities * Manage overnight duties Do you have memorable qualities, such as? * Devoted to the well-being of your guests and colleagues * Genuine, natural, honest * Reliable, thoughtful, detailed * Friendly, caring, seamless, intuitive “Cordis” means HEART in Latin.We look after our colleagues with HEART: * Open culture: You like to express yourself, we like to listen * Agile career opportunities * Global growth opportunities with 35+ new hotel openings in pipeline * Free duty meals * Free staff accommodation in overseas hotels * Life, medical/dental, hospitalisation insurance, and more If you are the person we’re looking for, please contact us immediately. Please send your resume to us. Personal data collected will be treated in confidence and used for recruitment purposes only. --- CORDISHOTELS.COM/HONG KONG 555 SHANGHAI STREET, MONGKOK, KOWLOON, HONG KONG T (852) 3552 3073 F (852) 3552 3079 Cordis, Hong Kong (formerly, Langham Place Mongkok Hong Kong) is the flagship of the new hotel brand, Cordis Hotels and Resorts. For more information about the property, please visit: https://www.cordishotels.com/en/hong-kong/

Responsibilities

Assist in Front Office operations for a 5-star hotel while delivering high-standard customer service. Focus on maximizing hotel revenue through effective up-selling and cross-selling techniques.