Guest Service Agent - Drury Plaza Hotel Riverwalk at Drury Hotels

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

17.15

Posted On

15 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Hospitality, Communication, Record Keeping, Financial Transactions, Property Management System, Cleanliness Maintenance, Alcohol Service Compliance, Guest Satisfaction Monitoring, Interdepartmental Collaboration, Safety Protocols, Front Desk Operations

Industry

Hospitality

Description

Property Location: 105 South St. Mary's Street - San Antonio, Texas 78205 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nights Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement - Company-matched 401(k) Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025 Job Title: Guest Service Agent $17.15/hour - based on experience Free Downtown Parking Quarterly Bonus Program for ALL team members Opportunities for growth within Drury Hotels Location: Drury Plaza Hotel San Antonio Riverwalk About Us: At Drury Hotels, we are dedicated to providing exceptional guest experiences while fostering a positive and inclusive work environment. As a Guest Service Agent, you will embody our commitment to hospitality and service excellence, ensuring that each guest interaction leaves a lasting impression. Key Responsibilities: Deliver Outstanding Guest Service: Serve as the welcoming face of our hotel, providing friendly, efficient, and personalized service to all guests. Anticipate and fulfill guest needs promptly and courteously, both in person and over the phone. Maintain Accurate Records: Ensure the accuracy and integrity of guest information and company records in accordance with established procedures. Keep abreast of marketing programs, rates, and promotions to effectively communicate offerings to guests. Handle Financial Transactions: Conduct precise accounting of cash, receipts, and guest accounts using the Property Management System (PMS). Safeguard company assets and funds in accordance with established protocols. Ensure Cleanliness and Maintenance: Maintain cleanliness and orderliness of the front desk and lobby area to create a welcoming atmosphere for guests. Adhere to established hygiene and safety standards at all times. Uphold Responsible Alcohol Service: Adhere to all legal requirements and company policies regarding the sale and service of alcohol. Refuse service to underage or intoxicated individuals as per state and local regulations. Monitor Guest Satisfaction: Proactively monitor guest feedback and experiences through direct interactions, phone communications, and surveys. Communicate any special comments or needs of guests to management for appropriate action. Facilitate Interdepartmental Communication: Collaborate with other hotel departments to address guest requests, housekeeping needs, maintenance issues, and event service requirements promptly and efficiently. Ensure Safety and Security: Adhere to hotel safety and security protocols to protect oneself, colleagues, guests, and hotel property. Report any safety concerns or incidents promptly to management. Working Relationships: Reporting Structure: Reports to the Hotel Management Team. Collaborative Environment: Maintains positive and cooperative relationships with all hotel departments to ensure seamless guest experiences. Join our team at Drury Hotels and be part of a dynamic hospitality environment committed to excellence in service and guest satisfaction. Rise. Shine. Work Happy. Hiring Immediately! At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 6,100+ team members work together—across 150 hotels in 30 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE Explore Our Culture

Responsibilities

The Guest Service Agent will serve as the welcoming face of the hotel, providing friendly and efficient service, anticipating guest needs, and maintaining accurate records. Key duties include handling financial transactions precisely, ensuring the cleanliness of the front desk area, and upholding responsible alcohol service regulations.